Full-Time

Manager – Release & Incident Management

Confirmed live in the last 24 hours

DexCare

DexCare

51-200 employees

Improves patient-provider matching solutions

Biotechnology
Healthcare

Compensation Overview

$140k - $160kAnnually

Mid

Seattle, WA, USA

Requires in-office presence in Seattle for 2 days a week.

Category
DevOps & Infrastructure
DevOps Engineering
Required Skills
Atlassian
JIRA
Asana
Confluence
Requirements
  • 4+ years of experience managing software releases across an organization
  • Strong understanding of SDLC (Software Development Lifecycle), release management standards, and best practices
  • Experience with CI/CD systems, source control, build systems, automated testing, and software delivery systems
  • Proven track record of driving process improvements and implementing automation in release processes
  • Proficiency in project management, risk management, and change management
  • Experience with Atlassian tools (Jira, Confluence), Asana, and related software preferred
  • Excellent written and oral communication skills, with the ability to collaborate effectively across teams
  • Self-motivated and able to manage complex release processes independently
Responsibilities
  • End-to-End Release Management: Plan, coordinate, and manage the release process, ensuring quality and timely delivery
  • Stakeholder Communication: Communicate project commitments, changes, requirements, and progress to all stakeholders, including technical and non-technical teams
  • Risk Management: Identify and mitigate risks that may affect the release scope, quality, and schedule
  • Collaboration: Work closely with Product, Engineering, Infrastructure, and Customer Experience teams, as well as other IT departments to align release efforts
  • Release Calendar: Develop and maintain a centralized release calendar, providing visibility of all upcoming releases across the organization
  • Process Improvement: Lead initiatives to improve and streamline release management processes, focusing on reducing manual intervention and enhancing overall efficiency
  • Automation: Drive the automation of key release and deployment phases, ensuring faster, more reliable, and scalable processes
  • Documentation & Guidelines: Maintain detailed documentation on build and release processes, ensuring QA teams and all stakeholders are aligned with project guidelines
  • Release Tracking & Reporting: Measure and monitor the progress of releases, providing weekly updates on release activities and resolving any issues related to quality or scheduling
  • Feedback Integration: Collect and integrate feedback from teams and customers to enhance future releases
  • Dependency Management: Identify and address any dependencies or impacts on third-party applications, infrastructure updates, or defect backlogs that could alter release timelines

DexCare focuses on enhancing patient care discovery in the healthcare sector. Its platform helps match patients with appropriate healthcare providers efficiently, aiming to reduce wait times and improve the patient-clinician experience. By partnering with health systems across the U.S., DexCare's technology allows for flexible patient access across various care settings. The platform has demonstrated effectiveness, with case studies indicating a 30% increase in new patient acquisition for its partners. Unlike many competitors, DexCare emphasizes a mission-driven approach that values diversity, equity, and inclusion, while also promoting a flexible remote work culture for its employees.

Company Stage

Series C

Total Funding

$145M

Headquarters

Seattle, Washington

Founded

2021

Growth & Insights
Headcount

6 month growth

9%

1 year growth

3%

2 year growth

90%
Simplify Jobs

Simplify's Take

What believers are saying

  • DexCare's platform has demonstrated a 30% increase in net new patient acquisition, showcasing its effectiveness and potential for growth.
  • The recent $75M Series C funding round led by ICONIQ Growth indicates strong investor confidence and provides resources for further market expansion.
  • Recognition as one of Fierce Healthcare's 2023 'Fierce 15' companies highlights DexCare's industry leadership and innovative capabilities.

What critics are saying

  • The competitive landscape in healthcare technology is intense, requiring continuous innovation to maintain a leading position.
  • Integration challenges with acquired companies like Womp, Inc. could pose operational risks and affect platform performance.

What makes DexCare unique

  • DexCare's platform uniquely focuses on patient care discovery, optimizing the match between patients and healthcare providers, unlike broader healthcare IT solutions.
  • The company's partnerships with major health systems and strategic investors like Community Health Network and Texas Health Resources provide a robust network and credibility.
  • DexCare's mission-driven approach, emphasizing diversity, equity, and inclusion, sets it apart in the healthcare technology sector.

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