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Technical Account Manager
Spanish Speaking
Posted on 10/19/2022
INACTIVE
Locations
Florida, USA • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Docker
Google Cloud Platform
JavaScript
Jenkins
Management
Microsoft Azure
Perl
PHP
Puppet
Ruby
Sales
Kubernetes
Python
Requirements
  • Someone with a solid technical grounding and hands-on experience of IT Operations
  • Confident in your hands on experience AWS, Azure or GCP
  • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 40% of the time
  • Bilingual in Spanish and English
Responsibilities
  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer's IT Operations environment on a regular basis and provide recommendations that will maximize Datadog's value
  • Be the customer's advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Mentor and train the customer's champions
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog's product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success
Desired Qualifications
  • Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
  • You have experience using Datadog and/or other cloud monitoring tools
Datadog
Datadog offers monitoring and analytics for cloud-based workflows.
Company Overview
Datadog is on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. The company operates a monitoring & analytics tool for IT and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.