Essential Duties & Responsibilities

• Recruit, lead and develop IntelyCare’s account management and client success teams, fostering a culture of accountability, engagement and cross functional collaboration. 
• Collaborate with cross-functional support teams and effectively leverage resources to enhance client retention and drive growth within existing clients.  
• Conduct ongoing assessments of progress against revenue targets and client plans, taking decisive action with Account Managers to address discrepancies and optimize performance.  
• Drive growth and profitability through strategic planning and execution inclusive of monitoring KPIs and conducting quarterly business and talent reviews.   
• Facilitate regular one-on-one reviews and territory planning sessions to identify training and development needs, providing actionable insights for sales and activity enhancement.  
• Evaluate individual and team skill development requirements, delivering targeted training initiatives to enhance capabilities.  
• Drive adoption and utilization of CRM and sales-stack tools to maximize efficiency and effectiveness in account management activities.  
• Provide regular market performance updates to the Chief Commercial Officer (CCO) and cross-functional teams, informing strategic decision-making.  
• Collaborate with the CCO and cross-functional teams to develop and execute successful strategies for business growth and attainment of revenue and gross profit targets within each portfolio.  
• Implement client-centric strategies across the full portfolio to ensure optimal adoption and utilization of IntelyCare services.  
• Foster robust customer engagement and utilization through proactive communication and relationship-building efforts.  
• Support account managers in pricing and contract negotiations to optimize profitability and ensure alignment with organizational objectives.  
• Conduct in-depth analysis and reporting on market opportunities and competitor activities to inform strategic decision-making.  
• Increase brand awareness through participation in conferences, industry events and other related meetings. 

Qualifications

• Bachelor’s degree or equivalent experience. 
• Minimum of 8 years of people management, 10+ years of Account Management 
• In-depth understanding of local market dynamics, encompassing clinical demand, nurse supply, employment models, and care settings.  
• Proven experience in forecasting, budgeting, and strategic planning, ensuring alignment with organizational objectives and market trends.  
• Demonstrated success in building cross functional partnerships particularly with Sales and Market Operations, to identify opportunities for upselling or cross-selling products and services. 
• Proven track record of high-profile networking, exhibiting confidence in engaging senior decision-makers to foster strategic partnerships.  
• Experience with digital and technology-enabled service platforms, specializing in customization and configuration to meet bespoke client requirements.  
• Exceptional management and leadership skills, demonstrating adeptness in coaching and motivating teams to achieve outstanding results.  
• Strong time and project management acumen with demonstrated success handling multiple initiatives concurrently and driving transformative change.  
• Strong understanding of business practices, coupled with robust negotiation and influencing abilities, ensuring impactful interactions with stakeholders.  
• Strong analytical skills with an ability to communicate clearly, concisely, and persuasively both verbally and in writing.  
• Exceptional presentation capabilities with ability to simplify complex solutions into compelling client-focused sales messages.  
• Culturally sensitive and aware, capable of thriving in diverse, multi-lingual environments where consensus-driven collaboration is paramount.  
• Agile and adaptable mindset, with a knack for networking and building enduring relationships. 

Physical Demands

• While performing the duties the physical requirements are:  
• Mobility: Ability to travel to meet clients, attend meetings, or participate in trade shows and conferences. This could involve driving or flying, as such, a valid driver’s license, or ability to travel is essential. 
• Standing/Walking: Ability to engage in field settings and spend a significant amount of time standing or walking or sitting to engage with potential customers. 
• Technology Use: frequentlyutilize technology such as laptops, tablets, smartphones, and other mobile devices, which can involve manual dexterity and visual acuity. 
• Working Environment: often work in various settings, including offices, client sites, and trade shows, which can have different physical conditions (e.g., temperature, noise levels, lighting).