Senior Client Technology Engineer

Overview

Responsible for architectural design, engineering, and support of the global end-user computing environment. Under direction of the Client Technology Manager, the Sr. Client Technology Engineer serves as a senior level resource to the organization for client technology functions, providing expert guidance and consultation, solution design, implementation, and support of all end-user facing technologies. The Sr. Client Technology Engineer has a deep technical understanding of an enterprise-level, end-user computing environment, systems administration, and related technologies from other IT disciplines such as Networking and Security. As the senior position on the team, the Sr. Client Technology Engineer provides leadership, mentorship, and guidance to junior team members, helps establish SOPs, creates documentation, and provides expert consult to senior leadership.

Pay Range: $95,000.00 - $110,000.00 

What We Offer:

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities

· Develops an effective and efficient global end-user computing environment while sustaining continuous improvement to meet users’ needs and expectations including       stability, maintainability, performance, and recoverability.

· Designs and maintains an enterprise workstation and software management framework and associated systems.

· Designs, tests and implements company-wide standard desktop/laptop images, along with creation and maintenance of all processes and associated documentation.

· Researches, tests, certifies and documents operating system upgrades and patches to be deployed into the organization, as well as define associated processes.

· Designs, tests, implements and documents unassisted installs of software updates and new installs, as well as custom desktop configurations.

· Acts as a Team Lead for the design and implementation of client technology and end-user computing systems, leading and directing the work of others.

· Provides technical direction, project leadership, documentation, and senior level engineering as it relates to the client technology environment.

· Acts as a primary technical interface with different areas of the business during project requirements gathering, design, implementation and documentation.

· Investigates, troubleshoots, analyzes and resolves problems that have been identified or escalated.

· Provides input during the performance appraisal process.

· Plans, evaluates and recommends new technology and innovation solutions.

Qualifications

Education / Experience

· High School diploma or GED required. BS in IT field preferred.

· Certifications required: One of the following, an equivalent, or higher certification: Comptia A+, Network+, Security+, MS-900, AZ-900

· Certifications preferred: MD-100/MD101 or higher, AZ-104 or higher, AZ-800 or higher

· 10+ years of experience in IT field. Additional education and/or experience will be considered in lieu of certifications.

· Minimum 5 years experience as a Desktop Engineering/Architecture professional, responsible for analysis, design, and technical leadership over large-scale, high-impact      end-user infrastructure changes. Examples include implementation of CIS Benchmarks, local administrator removal, and migration from on-prem to cloud endpoint management solutions.

· Minimum 8 years experience with Microsoft Intune, Microsoft 365 administration, and MECM/SCCM. Candidate should be experienced in deploying new MECM/SCCM distribution points and site servers remotely. Expert in Intune migration, administration, integration, and development strongly preferred.

· Experience with Entra, MS Graph, Power Platform products, Windows Autopilot, Dell KACE, endpoint hardening, and/or Microsoft Teams administration preferred.

Skills

· Engineering-level knowledge of Intune, MECM/SCCM, and associated technologies.

· Expert knowledge of imaging (SCCM/MECM), patch management, endpoint protection (Anti-Malware & Encryption), scripting, automation, and software packaging technologies and processes.

· Expert knowledge and understanding of windows client operating system methodologies (file system, registry, services, etc.), as well as system tools and remote desktop support.

· Expert knowledge of Microsoft operating systems, software packages and products.

· Expert in troubleshooting, root cause analysis, and use of related tools such as Sysinternals, Wireshark, WinDbg, etc.

· Strong knowledge of Entra, Microsoft 365 admin, M365 Apps, and Microsoft Modern Work

· Strong knowledge of Citrix, VMWare, W365, and other virtualization platforms.

· Strong knowledge of Active Directory, Entra ID, Group Policy, and Microsoft Server products.

· Demonstrated proficiency scripting in PowerShell. Other scripting languages considered.

· Demonstrated ability to manage and lead enterprise project implementations, act as resource and SME for other efforts and projects.

· Working knowledge of networking and endpoint security technologies and concepts.

· Excellent presentation, written, and verbal communication skills.

· Project management skills.

Abilities

· Proven ability to use good judgment, problem-solving, and decision-making skills with minimal direction or guidance.

· Comfortable working in a 100% remote capacity.

· Ability to gain, understand, and apply information and data as it relates to Information Technology and the essential functions of the position.

· Ability to work flexible and adaptable work schedules.

· Strong organization, planning, and prioritization skills.

· Thrives in a fast-paced, challenging, ever-evolving end-user environment.

· Ability to demonstrate high integrity, develop strong working relationships, and build trust and confidence among peers, management, and stakeholders.

· Safely ambulate and/or maneuver when on-site at Company locations.

· Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility.

· Ability to maintain confidentiality and manage sensitive information with discretion.

· Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously