Facebook pixel

Conversational Product Designer
Confirmed live in the last 24 hours
Experience Level
Desired Skills
UI/UX Design
  • 4+ years of experience in a customer-facing communication, training or copy-writing role in the financial services contact center industry, with exposure to software design and implementation experiences
  • OR 2+ years of experience in a product, UI or UX design role in enterprise software in financial services industry
  • 1+ years of experience in creating interactions for virtual assistants (i.e. chatbots, voice assistants) or other relevant product areas
  • Bachelors' degree in English, UX, HCI, creative writing OR equivalent practical experience
  • Native-speaker level fluency in English
  • Exceptional design writing and editing skills with a passion for innovation
  • Agile and lean mindset, ability to thrive in quick paced customer facing environments
  • Strong technical proficiency with the ability to effectively diagnose, troubleshoot, and assist in resolving software system issues
  • Research and design user-friendly and effective conversational journeys for banking customers in financial services
  • Holistically understand how Glia's AI technologies work, and design the responses and flows to maximize the capabilities of the virtual assistants in end user interactions
  • Apply knowledge of conversation design principles & a champion of a customer-first approach
  • Apply your financial service or contact center experiences, to design domain relevant, use case specific, and scenario appropriate responses, use cases and features
Desired Qualifications
  • Interaction or UX Design expertise
  • Knowledge of how neural-network based NLP or LLM works
  • Familiarity with UX research principles and practices and how to use data to provide informed user insights
  • Native fluency in Spanish, in addition to English

201-500 employees

Digital communication platform for businesses