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Full-Time

Billing Support Specialist

Posted on 6/4/2024

Box

Box

1,001-5,000 employees

Cloud content management and collaboration platform

Compensation Overview

$47k - $58.5kAnnually

+ Equity

Mid

Austin, TX, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Salesforce
Customer Service
Requirements
  • 3+ years of customer service experience
  • Familiarity using systems such as Salesforce and Zuora
  • Bachelor's degree or equivalent experience
Responsibilities
  • Assist with customer escalations related to subscriptions, payments, and cancellations
  • Provide guidance to front-line agents on policy, process, and ticket handling
  • Work cross-functionally with various groups
  • Create and maintain enablement resources for front-line agents
  • Lead and support process improvement projects
  • Participate in quality assurance conversations with offshore vendor partner

Box is a Cloud Content Management platform offering secure collaboration, powerful e-signatures, simplified workflows, 1,500+ app integrations, an open platform with APIs and SDKs, content migration tool, and admin controls. It serves over 87,000 businesses globally, including AstraZeneca, General Electric, P&G, and The GAP.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Redwood City, California

Founded

2005

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

24%

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

INACTIVE