Full-Time

Call Center Supervisor

Customer Service

Posted on 4/15/2025

Enova

Enova

1,001-5,000 employees

Provides online credit solutions using technology

Compensation Overview

$51k - $57k/yr

+ Bonus

Mid

No H1B Sponsorship

Chicago, IL, USA

Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays.

Category
Call Center Representative
Customer Experience & Support
Required Skills
Customer Service
Requirements
  • 3 years of leadership experience in related capacity
  • Experience within the financial industry and/or loan operations
  • Excellent written and verbal communication skills
  • Ability to coach, train, and motivate employees and evaluate their performance
  • Capable of remaining calm under pressure and navigating tense situations, especially during busy hours
Responsibilities
  • Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
  • Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
  • Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
  • Identify trends and recommend appropriate solutions to improve performance and drive engagement
  • Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Enova provides online financial services, focusing on accessible credit solutions for non-prime consumers and small businesses. Their platform uses machine learning to evaluate creditworthiness and manage risk, allowing them to offer quick and reliable loans to individuals with lower credit scores and businesses that struggle to secure funding from traditional banks. Unlike many competitors, Enova not only serves direct customers but also partners with banks to enhance their credit offerings, broadening access to financial resources. The company's goal is to help hardworking individuals and businesses gain access to trustworthy credit while promoting diversity and inclusion within its workforce.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Chicago, Illinois

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • Enova's AI-powered platform enhances personalized and efficient customer experiences.
  • The rise of digital-only banks creates partnership opportunities for Enova.
  • Financial inclusion initiatives open new markets for Enova's services.

What critics are saying

  • Emerging fintech startups may erode Enova's market share.
  • Rising interest rates could impact Enova's profitability.
  • Regulatory scrutiny on lending practices may increase compliance costs.

What makes Enova unique

  • Enova uses machine learning to assess creditworthiness and manage risk effectively.
  • The company offers tailored financial products for non-prime consumers and small businesses.
  • Enova collaborates with traditional banks to enhance their credit offerings.

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Benefits

Advance your career - We have a dedicated training team focused on giving you the tools you need to succeed within your department, within the company and in your career. The focus starts day one with a robust onboarding program and continues throughout your career at Enova.

See the benefits - Full-time employees receive medical, dental and vision benefits; matching 401(k); PTO; commuter benefits; flexible spending accounts for health care and dependent daycare; and more!

Be recognized - There’s plenty of room for both lateral and upward movement here at Enova. We’re always interested in promoting from within, and we keep a lookout for top talent who are ready to advance.

Get your perks - Full-time employees can receive tuition reimbursement, one-month paid sabbatical after four years, discounted massages, manicures and other perks.

Give back - We work throughout the year to partner with local charities and assist our neighbors in need. We also offer a charitable match program — allowing team members to double their impact when they donate money to charity.

Have fun - We like challenges here; maybe that’s why we have so many games, competitions and outings. There are a number of ways you can scratch your competitive itch and have fun!

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

3%
PR Newswire
Apr 15th, 2025
Enova Announces Date Of First Quarter 2025 Financial Results Conference Call

CHICAGO, April 15, 2025 /PRNewswire/ -- Enova International (NYSE: ENVA), a leading financial services company powered by machine learning and world-class analytics, today announced the company's first quarter 2025 financial results will be released after the market close on Tuesday, April 29, 2025.Enova will host a conference call to discuss its results at 4 p.m. Central Time / 5 p.m. Eastern Time the same day. The live webcast of the call can be accessed at the Enova International Investor Relations website at http://ir.enova.com, along with the company's earnings press release and supplemental financial information.The U.S. dial-in for the call is 1-855-560-2575 (1-412-542-4161 for non-U.S. callers)

MENAFN
Mar 2nd, 2025
Enova Launches Advanced AI-Powered Virtual Assistant In Collaboration With Google Cloud

Enova launches advanced ai-powered Virtual Assistant in collaboration with Google Cloud.

PYMNTS
Feb 5th, 2025
Steady Credit Quality Fuels Enova’S 20% Surge In Loan Originations

Enova International’s fourth quarter growth — with double-digit gains in loan originations and revenues — showed strength across small business demand and lending to consumers. The FinTech uses machine learning and digital channels to extend its loans, including to subprime and near-prime borrowers. CEO David Fisher said on the conference call that, in addition, credit metrics tied to Enova’s consumer lending operations were stable

PR Newswire
Jan 21st, 2025
Enova Announces Date Of Fourth Quarter And Full Year 2024 Financial Results Conference Call

CHICAGO, Jan. 21, 2025 /PRNewswire/ -- Enova International (NYSE: ENVA), a leading financial services company powered by machine learning and world-class analytics, today announced the company's fourth quarter and full year 2024 financial results will be released after the market close on Tuesday, February 4, 2025.Enova will host a conference call to discuss its results at 4 p.m. Central Time / 5 p.m. Eastern Time the same day. The live webcast of the call can be accessed at the Enova International Investor Relations website at http://ir.enova.com, along with the company's earnings press release and supplemental financial information.The U.S. dial-in for the call is 1-855-560-2575 (1-412-542-4161 for non-U.S

Stock Titan
Dec 19th, 2024
Enova Earns 12th Consecutive Recognition as Best Place to Work in IT

CHICAGO, Dec. 19, 2024 /PRNewswire/ - For the 12th consecutive year, Enova International (NYSE: ENVA), a leading financial technology company powered by machine learning and world-class analytics, has been recognized as one of Foundry's Computerworld Best Places to Work in IT.