Full-Time

Customer Service Account Manager

Tuuci

Tuuci

Designs and manufactures marine-grade shade structures

No salary listed

Hialeah, FL, USA

In Person

This position is onsite in Miami, Florida.

Bachelor's

Category
Customer Experience & Support (2)
,
Sales & Account Management (1)
Required Skills
Microsoft Office
Sales
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Exceptional written and verbal communication skills.
  • Prior experience leading people, projects, or a small team is strongly preferred but not required.
  • Strong project management abilities, including keeping tasks organized and on track.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Critical thinking skills and the ability to make independent decisions and take initiative.
  • A detail-oriented approach with accuracy and precision in handling customer interactions.
  • Ability to collaborate across departments and eventually guide multiple departments.
  • Ability to manage shifting priorities.
  • Reliable attendance and punctuality.
  • A Bachelor's degree.
  • At least one year of customer service experience.
  • Candidates should be able to guide customers through product installation and troubleshooting processes.
  • Candidates should be able to process and track warranty claims, manage complaints, maintain accurate order and shipping details, generate freight quotes, process returns and billing adjustments, and collaborate with cross-functional teams to resolve issues.
Responsibilities
  • Build and maintain strong customer relationships by providing service and proactive solutions.
  • Communicate via phone and email to resolve customer inquiries.
  • Guide customers through installation and troubleshooting processes.
  • Identify root causes of product or service issues and implement solutions.
  • Process and track warranty claims and help expedite resolutions.
  • Manage service and product complaints in CSI, including timely follow-ups and case resolutions.
  • Provide updates on order status, lead times, and changes.
  • Maintain accurate order details in the system, including delivery dates, specifications, and shipping information.
  • Generate freight quotes and assist with shipping inquiries.
  • Collaborate with Quality Control and Engineering to provide product feedback and resolve technical challenges.
  • Work with Sales to assess and process returns.
  • Process credit memos, returns, and billing adjustments, partnering with Accounting to resolve discrepancies.
  • Support Sales, Accounting, and Shipping with problem-solving and process improvements.
  • Support daily operations, align staff goals with company objectives, set performance milestones, delegate tasks, and report operational updates to the department Director.
  • Coach and mentor newer teammates, support the performance review process, and partner with Human Resources on recruiting, onboarding, and retention initiatives.
  • Gain exposure to department financials, profit-and-loss data, and cost controls.
Desired Qualifications
  • Customer service experience in a creative or design-related industry.
  • Supervisory or team-lead exposure.
  • Prior experience leading people, projects, or a small team.

Tuuci designs and manufactures high-end shade structures and outdoor furniture for hospitality clients (hotels, resorts, restaurants) and high-end residential customers. Its products include parasols, cabanas, and outdoor furniture collections, built to be durable, marine-grade, and weather-resistant to withstand demanding environments. The company emphasizes design and engineering, drawing from marine-inspired aesthetics to create products that are both visually appealing and highly functional. Tuuci differentiates itself through its focus on durability and weather resistance, combined with design-centric engineering tailored to luxury settings. The goal is to provide outdoor shading and furniture solutions that combine form and function for the luxury hospitality and residential markets.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Miami, Florida

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Tuuci launched Gather, Marbella, and Cupola Cantilever at Casual Market Atlanta 2026.
  • New York sales hiring in August 2026 deepens residential and hospitality distribution.
  • June 2026 product updates across Tuuci.com signal an active pipeline and faster catalog refreshes.

What critics are saying

  • Tuuci v. Outer in 2026 shows costly IP defense remains central.
  • Furniture expansion since 2024 dilutes Tuuci’s shade identity and invites direct comparisons.
  • A sustained design-copying setback would weaken Tuuci’s trademark moat and premium pricing.

What makes Tuuci unique

  • Marine-grade engineering and customization anchor Tuuci’s premium hospitality positioning.
  • Tuuci now spans shade, furniture, accessories, and cabanas, all in one system.
  • The 2026 Design Studio turns specifications into client-ready renderings quickly.

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Benefits

Health Insurance

401(k) Company Match

Paid Holidays

Paid Sick Leave

Paid Vacation

Company News

Designers Today
Aug 14th, 2026
Shade supplier worked to widen outdoor lifestyle story in Atlanta.

Shade supplier worked to widen outdoor lifestyle story in Atlanta. Spencer Musick// Senior Editor//August 14, 2026 At a glance: * Tuuci debuts new furniture and accessories at Casual Market Atlanta * Director of sales Erica Canales highlights retail dealer focus * Tuuci expands shade product line with Cupola cantilever model One of the strongest stories at last month's Casual Market Atlanta was the category's continued aptitude for adapting to consumers, who increasingly view the outdoors as a staging point for how they live rather than simply as a place. Tuuci, traditionally a shade-focused brand, showcased its own move toward a broader take on outdoor lifestyles, debuting new furniture and accessories alongside the shade solutions for which it has always been known. Company leaders told Furniture Today that it is just the start of the brand's strategy to cast a wider net with specialty retailers and their customers. A retail-focused market. While Tuuci's product presentation encompassed multiple outdoor categories, its showroom traffic remained rooted in the specialty retail relationships that have long supported the brand, according to Erica Canales, director of sales. "More than half of the attendees we're seeing are our retail dealers, most of whom we already have relationships with," Canales said. "There is also a smaller percentage of people we don't yet work with, which is great because it gives us an opportunity to explore those possibilities." Designers represented a smaller portion of traffic during the July event, which was shifted from its traditional dates because of World Cup activity in Atlanta. "I haven't seen too many designers at this show, and I think that may be related to the change in timing," Canales explained. "The World Cup is a once-in-a-lifetime event happening here, so we had to make an adjustment, but we'll be back to normal next year." For the retail dealers who attended, Tuuci emphasized the breadth and flexibility of its growing assortment. Showroom vignettes paired materials, product types and decorative details to demonstrate how retailers and their customers could create coordinated - but not necessarily matching - outdoor settings. "We want to show customers all the options they can mix and match because we have so many materials available," Canales said. "We want displays like this to provide inspiration for what they can create." "We've also introduced more poufs with details such as fringe and tassels, along with 14 new collections featuring lighter, thermally welded aluminum," she added. "Those introductions include the three-seat Calico with coordinating side tables and the Helios chaise lounges." Expanding beyond shade. Tuuci's evolution into furniture is still relatively recent, but it grows out of a longer-term ambition to expand the brand beyond the shade category. Its acquisition of Pavilion helped establish a connection to furniture, while Tuuci founder Dougan Clarke continued developing his own ideas for the category. "Furniture is still very new for us; we've had furniture in the line for about two years," Canales said. "Designers Today purchased Pavilion, which is now its sister brand, around 2017 or 2018, but expanding beyond shade had always been a passion project for Dougan. "He wanted people to think of Tuuci as a one-stop shop for outdoor products, and eventually he decided to make that push into furniture a reality," she continued. "He thought very diligently about what he wanted to see that he hadn't already seen in the industry, and that's how the furniture came about." Among the new introductions was Milan, a lower-profile sun lounger that brings a European-influenced silhouette and deeper cushioning to the company's assortment. "Milan is essentially a more European take on our sun lounger," Canales explained. "It sits a little lower to the ground and has a 10-inch cushion, compared with the approximately 5-inch cushion on our standard sun lounger, giving it a very different look from the model we introduced about two years ago." Tuuci also broadened its dining offering with Gather, a modular interpretation of the picnic table designed to work with multiple seating options. "The Gather table represents an expansion of our dining collection and gives the traditional picnic table an elevated treatment," Canales said. "It can be paired with a backless bench, a bench with a back or the Canyon crew chairs we introduced last year." "It is available in any of our Aluma-Teak or powder-coated finishes," she added. "The idea is to provide that traditional-style table in a more elevated look." Accessories and shade still matter. Despite the expansion into furniture, Tuuci continued to develop the shade products at the core of its identity. At market, the company extended its Cupola family with a cantilever model featuring decorative details intended to give the functional shade structure more personality. "What we're standing beneath is our Cupola cantilever, which features a popped wind vent and a decorative valance," Canales said. "We've added wooden tassels to give it more of a novelty look." "We introduced the center-post Cupola a couple of years ago, and it has done so well for us that we decided to expand the family," she explained. "That led us to create the cantilever version shown here." That emphasis on personality extended into accessories, including outdoor poufs offered with different surface treatments and embellishments. The designs combine decorative elements with the stability and functionality needed for outdoor settings. "We've introduced several different 'personalities,' as we like to call them, featuring different designs, fringe and leather tassels," Canales said. "They're made with outdoor fabrics and are weighted enough that they won't tip over, while still being light enough to move, and they also spin." Movement also emerged as a feature within the company's seating assortment, giving Tuuci another way to add functionality without disrupting the products' clean profiles. "We've also added an upgraded feature to our lounge chairs, which now swivel," Canales said. "They have a very clean base that comes in the same finish as the chair itself and provides easy movement all the way around." "There are so many favorites," she added, "but the feature I was probably most excited to introduce was movement."

Sunbrella
Feb 6th, 2026
Sunbrella(R) Brings an Immersive Lounge to the 2026 Miami International Boat Show

Sunbrella(R) brings an immersive lounge to the 2026 Miami International Boat Show. The Sunbrella Sun Deck Showcases Performance and Design with Recent Launches and Live Programming Sunbrella(R), the industry leader in performance fabrics, will host the Sunbrella Sun Deck in Pride Park at the 2026 Discover Boating(R) Miami International Boat Show(R), taking place February 11-15. Designed as a sun-soaked retreat, the Sunbrella Sun Deck will blend comfort, durability, and elevated design, creating an inviting, playful setting for relaxation, connection, and fun. The activation will offer marine professionals, designers, manufacturers, and boating enthusiasts an immersive look at how Sunbrella's specialty fabrics, including the newly expanded Horizon(R) Marine Vinyl Collection, perform across marine and outdoor environments without compromising aesthetics. At the center of the space, guests can unwind with premium seating from Tuuci, a leading manufacturer that partners with Sunbrella. The lounge will highlight the worry-free comfort Sunbrella brings to marine, residential and commercial settings, demonstrating how its performance fabrics deliver durability without sacrificing design. Sunbrella Sun Deck programming will include: * Ice cream (served daily from 2-5 p.m.) and live demonstrations of Sunbrella Cleaning Products that prove how easy it is to tackle spills and everyday messes * Product displays with the latest launches, including Horizon(R) Marine Vinyl and Sunbrella Signature Indoor/Outdoor Throws * Games like cornhole and comfortable lounge seating that create an inviting environment for relaxed connection and conversation "The Sunbrella Sun Deck invites visitors to experience the world of Sunbrella," says Suzie Roberts, Vice President, Global Sunbrella Business. "Sunbrella fabrics are built to foster comfort and connection in the most demanding environments, and the Sun Deck gives people a chance to discover that confidence firsthand." Attendees are invited to visit Sunbrella in Pride Park (Booth PPB1) throughout the show from 10 a.m. to 7 p.m. to experience the Sunbrella Sun Deck and learn more about the brand's performance and latest offerings. News releases. FEB 06 2026 Sunbrella(R), the industry leader in performance fabrics, will host the Sunbrella Sun Deck in Pride Park at the 2026 Discover Boating(R) Miami International Boat Show(R), taking place February 11-15. Designed as a sun-soaked retreat, the Sunbrella Sun Deck will blend comfort, durability, and elevated design, creating an inviting, playful setting... NOV 18 2025 Sunbrella, the global leader in performance textiles, will debut more than 100 new SKUs and 22 new patterns at Interwoven Textile Fair this November 18-20 in High Point. Included in this season's introductions is an inspired collaboration with Sien + Co, featuring 45 SKUs across 8 patterns - the latest... OCT 08 2025 Sunbrella returns to High Point Market this October 25-29 with a dynamic lineup of experiences and educational programming designed to spotlight the brand's versatile, performance-driven fabrics for the home. From immersive installations and sponsored panels to new product launches and collaborative activations, Sunbrella invites attendees to engage with the brand...

Furniture Today
Jul 8th, 2025
Tuuci To Unveil Immersive Outdoor-Indoor Living Experience at Casual Show

Tuuci to unveil immersive outdoor-indoor living experience at Casual Show.

HCG Media
Mar 13th, 2025
Why Tuuci got into the furniture business

Last fall, Tuuci made a significant move into a new category, launching its first furniture line at the BDNY show.

Home Accents Today
Sep 17th, 2024
Who's in the news this week?

Theresa Quintong has joined Tuuci as the new contract sales representative for New York, according to Furniture Today, serving as the primary liaison for hospitality and commercial clients in the tri-state area, which includes New York, New Jersey and Connecticut.