Customer Service Officer

Job Description

Job Description

We are seeking a dedicated Customer Service Officer to join our dynamic team in New Orleans. This role involves managing client inquiries, resolving service-related issues, and ensuring high levels of satisfaction throughout the customer experience. The ideal candidate will possess strong communication skills, an empathetic attitude, and a commitment to providing exceptional service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person

• Handle tenant and client concerns with clarity, empathy, and problem-solving efficiency

• Coordinate with internal departments to resolve service issues and follow up to ensure resolution

• Maintain detailed records of client interactions using internal CRM systems

• Assist with scheduling appointments and property visits

• Support administrative duties related to contracts, payments, and document management

• Contribute to improving customer service procedures, policies, and standards

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• 1–2 years of experience in customer service, preferably in real estate, hospitality, or administration

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software

• Calm, patient, and solutions-oriented approach to customer interactions

• Ability to work independently and collaboratively in a fast-paced environment