Full-Time
Customer Service Officer
Updated on 9/3/2026
BGIS
5,001-10,000 employees
Global facilities management provider
Compensation Overview
A$70k/yr
Perth WA, Australia
In Person
 Administrative & Executive Assistance (1) |
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- Exceptional communication and customer service skills.
- Strong organizational abilities with attention to detail.
- Experience managing multiple tasks and systems.
- Familiarity with Microsoft Office Suite, including Excel, Outlook, and SharePoint.
- Full working rights in Australia.
- Greet guests professionally and offer beverages.
- Manage incoming calls, inquiries, and complaints.
- Oversee mail collection and distribution.
- Maintain tidiness of external-facing areas.
- Manage access cards and the induction process.
- Maintain stocks of stationery, consumables, milk, and coffee.
- Assist with locker requests and ad hoc bookings for meeting rooms and desks.
- Conduct workplace inspections as required.
- Collate team meeting minutes, monitor the facilities inbox, and support the workplace team with reporting and service-provider communications.
- Lodge and manage work requests.
- Raise and close work orders and approve purchase orders.
- Maintain the internal Workplace SharePoint page.
- Handle workplace communications for internal stakeholders.
- Administer the internal workplace booking tool and ensure booking systems operate smoothly.
- Review and update reception processes for efficiency.
- Coordinate and manage events, including event-space booking, setup, and stakeholder communications.
- Facilitate Workplace Welcome Tours for new starters and collect, collate, and share welcome-survey feedback.
- Manage the Travelling Employee Survey process and share feedback to improve employee experience.
- Organize and track safety training, including First Aid and Fire Warden sessions.
- Activate office spaces by engaging employees, understanding workplace behaviors, and promoting inclusive and collaborative activities.
- Support office content and displays, keeping information relevant, engaging, and up to date.
BGIS provides facilities management and real estate services for buildings and real estate portfolios around the world. Its services cover the day-to-day operations, maintenance, and support needed to run workplaces and built environments, often bundled as integrated facilities management for clients.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Markham, Canada
Founded
1992
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Simplify's Take
What believers are saying
- BGIS won Sydney Airport general FM services in April 2026.
- BGIS won Victorian Government facilities management in January 2026 across 291 properties.
- BGIS won Australian War Memorial maintenance in January 2026, reinforcing public-sector credibility.
What critics are saying
- Veritas closes Q4 2026 and can force harsher margin discipline immediately.
- Indeed reviews in July 2026 describe toxic management, unpaid hours, and poor progression.
- A major customer loss in government or aviation would crush retention and valuation quickly.
What makes BGIS unique
- BGIS combines technical IFM with proprietary digital facility management across mission-critical environments.
- Its scale spans 65,000 facilities and 620 million square feet globally.
- BGIS’s portfolio includes data centers, government sites, healthcare, and aviation assets.
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Benefits
Paid Parental Leave
Employee Referral Bonus
Employee Discounts
Growth & Insights and Company News
6 month growth
↑ 10%1 year growth
↑ 10%2 year growth
↑ 10%Proudly partnering with Geelong's newest landmark - Nyaal Banyul Geelong Convention and Event Centre. IKON Services Australia Pty Ltd. is incredibly proud to announce the commencement of Integrated Cleaning, Hygiene and Waste Management services at the new Nyaal Banyul Geelong Convention and Event Centre, delivered in partnership with BGIS. This project represents far more than a new contract. It reflects years of building trusted relationships, demonstrating capability, and a shared commitment to delivering exceptional facility and site experiences. As one of Victoria's most significant new event destinations, Nyaal Banyul will become a hub for conferences, exhibitions, entertainment and community events, creating lasting economic and social benefits for Geelong and the surrounding region. With decades of experience supporting some of Australia's largest and most iconic venues, major events and entertainment precincts, IKON is proud to bring its expertise in event cleaning, presentation services and operational excellence to this exciting new destination. IKON Services Australia Pty Ltd. is honoured to play a role in maintaining this iconic precinct and helping create a welcoming, safe and memorable experience for every visitor. A huge thank you to Nyaal Banyul Geelong Convention and Event Centre and BGIS for their partnership and trust. IKON Services Australia Pty Ltd. look forward to supporting this incredible venue and contributing to the success of the Geelong community for many years to come. Solutions That Matter.
Veritas Capital to acquire facilities manager BGIS. July 17, 2026 | John McNulty Veritas Capital has agreed to acquire BGIS from CCMP Capital Advisors and Alberta Investment Management Corporation (AIMCo). BGIS runs and maintains buildings and facilities - offices, data centers, and government, healthcare, and industrial sites - for large public and private organizations, handling the engineering, operations, and technology that keep those properties running, a service known in the industry as technical integrated facilities management (IFM). The company oversees more than 65,000 facilities totaling over 620 million square feet globally with a team of more than 12,000. Gord Hicks continues as chief executive officer and will lead the business with his management team. CCMP and AIMCo had backed BGIS since 2019. Veritas Capital, a technology investor focused on companies operating at the intersection of technology and government, manages over $54 billion in assets. James Dimitri, partner and co-head of flagship private equity at Veritas, led the transaction for the firm. Citi served as lead financial advisor to BGIS, with TD Securities as co-advisor and BMO Nesbitt Burns and CIBC World Markets also advising. (C) 2026 Private Equity Professional | July 17, 2026 July 21, 2026. July 16, 2026.
NEW YORK & MARKHAM, Ontario--(BUSINESS WIRE)--Jul 15, 2026-- Veritas Capital (“Veritas”), a leading investor at the intersection of technology and government, today announced that it has entered into a definitive agreement to acquire BGIS (“the Company”) from CCMP Capital Advisors, LP (“CCMP”) and Alberta Investment Management Corporation (“AIMCo”).
A national mechanical and electrical building services maintenance company which employs more than 100 people and forms part of Briggs & Forrester Group has been acquired. The deal was…
MARKHAM, ON, May 23, 2024 - BGIS, a global pioneer in real estate management services, is proud to announce its partnership with Des Nedhe Group, forming Ela Hultsi Facilities Management.