Parts Specialist and Shipper

Join a Growing Company!

We are currently looking for a Part Specialist and Shipper to join our team.

The Alamo Group employs approximately 4,500 people worldwide. In this role, you will be part of the Snow & Ice Canada team, specializing in high-performance snow removal solutions for heavy equipment across North America.

Our Snow & Ice division consists of approximately 350 employees across sites in St-Valérien-de-Milton, Ayer's Cliff, Laval, Caledon, and Calgary, representing the industry-leading Tenco and Everest Equipment brands. Well-established and respected, our group is recognized for innovation, durability, and engineering excellence.

Your Mandate

The Parts Specialist and Shipper is responsible for providing professional customer service and parts sales support by responding to inquiries, identifying replacement parts, preparing quotations, processing orders, and ensuring accurate follow-up with customers and internal teams. The role also supports technical parts research, documentation, inventory accuracy, and daily shipping and receiving activities to ensure timely delivery, operational continuity, and continuous improvement of parts, service, and logistics processes. This role works in a collaborative manner with Parts Specialists and Buyers on a day-to-day basis, as well as with various branches.

Why Join Our Team?

• Salary: $29 to $34 per hour, depending on experience.
• Benefits: Group insurance plan
• Retirement: Group RRSP with a 3% annual employer contribution
• Referral Program: Earn up to $2,000 per year for successful hires
• Wellness: Employee Assistance Program (EAP) and telemedicine service
• Growth: Access to continuous training and genuine opportunities for career advancement

Working Conditions

• Status: Permanent, full-time (40 hours/week)
• Schedule: Monday to Friday, 7:00 AM to 3:30 PM
• Location: Caledon, Ontario

Your Responsibilities

1. Customer Service & Parts Sales Support

• Respond to customer inquiries (at the counter, by phone, or via email) regarding parts identification, availability, pricing, and lead times.
• Provide professional, prompt, and solution-oriented service to ensure high customer satisfaction.
• Support internal teams (service, workshop, sales) in identifying and selecting appropriate parts.
• Explain basic technical characteristics of parts and propose alternatives when required.

2. Order Management, Quotations & Invoicing

• Prepare and issue parts quotations to customers.
• Enter customer orders into the ERP system, ensuring accuracy and proper follow-up.
• Monitor backorders and proactively communicate lead times to customers.
• Process parts order invoicing in accordance with established procedures.
• Ensure pricing accuracy, sales terms compliance, and correctness of customer information.

3. Technical Parts Research & Documentation

• Perform parts research using catalogs, technical drawings, ERP systems, and other available resources.
• Document relevant information (part numbers, equivalents, pricing, suppliers) to support future searches.
• Maintain up-to-date parts data and contribute to continuous improvement of data quality.

4. Warehousing Operations

• Understand and execute warehousing processes related to receiving, shipping, and location transfers.
• Support warehousing operations during peak seasons or shipper absences to ensure operational continuity.
• Coordinate with carriers for pick-ups and deliveries.
• Perform regular cycle counts and participate in physical inventory audits.

5. Processes, Compliance & Continuous Improvement

• Apply and adhere to established policies and procedures related to parts, inventory, and customer service.
• Contribute to the continuous improvement of parts management, service, and logistics processes.
• Ensure data accuracy in ERP systems and related tools.
• Participate in branch- or group-level improvement projects and initiatives as required.

Candidate Profile

Education & Experience:

• High school diploma (or equivalent) required.
• Minimum of five (5) years of relevant experience in customer service, parts management, procurement, or logistics.
• Vocational or technical training in industrial mechanics, automotive mechanics, electromechanics, or a related field (strong asset).
• Training in parts management, logistics, supply chain, or after-sales service is an asset.
• Ability and willingness to participate in ongoing training provided by the company or suppliers (products, parts catalogs, new systems).
• Forklift certification and operating experience (asset).
• Experience in a parts environment (industrial equipment, specialized vehicles, or automotive) strongly preferred.
• Experience in an industrial or after-sales environment (asset).

Skills & Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with JD Edwards, RF Smart, or Gen Alpha WMS/ERP systems is considered a strong asset.
• Excellent organizational skills with high attention to detail.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong customer service and problem-solving mindset.
• Ability to analyze customer requests and quickly identify appropriate parts.
• Ability to work independently while collaborating effectively within a team environment.

If this sounds like the right fit for you, we want to meet you!