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Full-Time

Customer Enablement Manager

Updated on 7/25/2024

OTA Insight

OTA Insight

501-1,000 employees

Provides revenue management solutions for hospitality

Data & Analytics
Consumer Goods

Compensation Overview

$85k - $95kAnnually

+ 401k matching + Referral bonuses

Mid, Senior

Dallas, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Confluence
Requirements
  • Bachelor's Degree in Hospitality, Business, Communication, or Learning & Development
  • 4+ years of experience in related roles: enablement, consulting, coaching, sales, program management, sales strategy, change management
  • 2+ years of relevant experience within the hospitality business, or with a SaaS company
  • Experience in adult education, coaching, enabling, training, and mentoring a global team
  • Expertise in Confluence and LMS platforms
  • Fluency in English with excellent written and oral communication skills
  • Proven track record of successfully training a Customer Care organization
  • Strategic thinker with the ability to scale teams effectively
  • Ability to work overlapping hours with APAC and EMEA teams
  • Strong relationship-building skills
  • Comfortable working in a fast-paced environment
Responsibilities
  • Develop and deliver training action plans for product launches and strategies
  • Create and deliver new hire training and ongoing training curriculum
  • Execute content creation or modifications across customer engagement platforms
  • Define, track, and report on key performance metrics and enablement program effectiveness

Lighthouse, originally known as OTA Insight, offers an array of revenue management tools designed specifically for the hospitality and travel sector. Their platform harnesses real-time data and predictive analytics to empower hotel operators to make strategic pricing decisions, streamline distribution processes, and enhance revenue opportunities. Working at Lighthouse means joining a team dedicated to advancing market intelligence solutions that contribute significantly to the success of hospitality businesses around the globe.

Company Stage

Series B

Total Funding

$113.1M

Headquarters

, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

13%

1 year growth

68%

2 year growth

130%