Government Lending Resolutions Manager

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SUMMARY/OBJECTIVES

Functions as a Government Lending Resolutions Manager for the Special Assets Department. As a manager, guides and motivates Commercial Resolutions Officers and the Claims Management Team to exceed expectations for case management and resolution along with adherence to policies and procedures governing the department. Conducts business development initiatives and contributes to the generation of new business. In addition to the management role, also has responsibility for a portfolio of loans.  Assists the Director of Special Assets in such areas as portfolio review and analysis, quality assurance, internal and external audits, business unit risk identification and management, department procedure changes, and other tasks as assigned by the Director of Special Assets. Works with other departments that support and assist the Special Assets department, including but not limited to Credit Analytics, Loan Operations and SBA Loan Servicing and Operations. Success in the role is defined by team and individual efficacy in the department's goals relating to case management and resolution while minimizing expense and loss to the bank, compliance with bank policy and procedures, as well as applicable banking regulations.

ESSENTIAL FUNCTIONS

As a Manager:

• Works with the Director of Special Assets to develop and implement effective strategies for case resolution by the Commercial Resolutions team, with a focus on the SBA and USDA loan portfolios.

• Assist in managing the performance of Commercial Resolutions Officers. Utilizes coaching strategies to motivate team and enhance performance.

• Reviews and approves all quarterly CLARs for the SAM government loan portfolio.

• Manages the overall transfer, resolutions and claim submission process for the SBA and USDA loan portfolio managed by Special Assets.

• Participates and has some oversight with the budgeting process and expense management.

• Participates in establishing goals for the department.

• Consistently evaluates the performance and production of the Government Lending Claims Manager and Specialist(s). Provides coaching and feedback to develop solution-driven strategies to solve problems and answer questions.

• Conducts regular one-on-one meetings with team members to ensure two-way communication is occurring and that a full understanding of processes, procedures, goals, and expectations is realized.

• Utilizes expertise, experience and knowledge to identify and implement effective strategies, and contribute to the success of the Commercial Resolutions and Claims Management teams.

• Creates a positive and collaborative work environment.

• Assists the Director of Special Assets with: portfolio reviews and quality assurance measures; the implementation and revisions of, and adherence to bank policy and department procedures; adherence to regulatory requirements; other tasks as assigned or requested.

As a Commercial Resolutions Officer (with emphasis on SBA and USDA loans):

• Perform day-to-day management of a portfolio of classified assets.  Communicate with borrowers via phone, face-to-face meetings, and written correspondence.  When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws.

• Document collection activities including borrower calls/meetings and correspondence in the designated system.

• Maintain an orderly e-file system to retain necessary documentation.  Ensure that e-files are complete and up-to-date.

• Effectively manage maturing loans in the assigned portfolio. Negotiate renewal/modification terms with borrower and secure necessary approvals. Clear any documentation or approval exceptions identified post-closing.

• Review all assigned loans and develop a resolution strategy for each.  Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies.   Resolution strategies should be documented and updated as needed.

• Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expenses.  Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements with borrowers. Retain documentation that evidences rationale for settlement.

• Ensure that coding is accurate on all loans in portfolio based on current status, including the risk rating, accrual status, status code, and loss given default.  Ensure that codes tied to credit reporting are accurate based on the current status of the loan.  Submit coding changes in a timely manner and follow up to ensure changes are properly made.

• Engage attorneys, appraisers, and other outside vendors as needed.  Ensure invoices are properly reviewed and approved in a timely manner.  Follow the bank’s appraisal ordering process to engage appraisals and recommend appropriate charge-offs according to bank policy.  Make best efforts to minimize expenses associated with using outside vendors and leverage internal Legal department when possible.

• Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed.  If an impairment or charge off is identified, complete the appropriate charge off/impairment document and submit it for approval through the bank’s charge off/impairment process.  Ensure that the charge off form is accurate and includes sufficient commentary to identify the reason for the charge off/impairment and the current status of the loan.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS

• Education: High School Diploma required. Bachelor’s degree in business, finance, banking, or related field is preferred. Graduation from a recognized school of banking is an asset.

• Experience: Minimum of 10+ years commercial lending or commercial credit experience as well as 3-5 years management experience; Experience should include significant loan structuring, credit analysis and portfolio management, and at least 5 years of commercial workout and litigation experience.

• Knowledge: Extensive knowledge of Bank lending facilities, services, procedures, and practices.  Must have an in-depth knowledge of: loan workout strategies including modifications, forbearance agreements, bifurcated notes, short sales, settlement agreements, etc.; litigation strategies including foreclosures, judgments, and all types of bankruptcies; Federal and State lending regulations and Bank policies relating to lending and Special Assets procedures.

• Skills: Must have well-developed interpersonal, negotiating, and problem-solving skills.  Excellent written and verbal communication skills are necessary. Must have extensive credit skills. Must be detail oriented and possess the proven ability to prioritize complex work assignments. Must exhibit excellent time management skills. Proven analytical skills and the ability to evaluate credit worthiness are needed.  Must be proficient in the use of basic office equipment with an emphasis on calculator and computer. Proficient use of Microsoft Word, Excel, and Outlook is necessary.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is in a private office. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

TRAVEL

 Travel may be required to attend department meetings and meet with direct reports, as needed.

Equal Opportunity Employer, including disabled/veterans.