VIP Account Manager
Racing
Updated on 11/30/2023
FanDuel

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
Data & Analytics

Company Stage

N/A

Total Funding

$417.5M

Founded

2009

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

8%

1 year growth

26%

2 year growth

87%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Marketing
Sales
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Minimum 2 years of experience in high end customer service field preferred
  • Excellent verbal and written communication skills
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident and people focused personality
  • Excellent analytical skills and experience with Excel
  • Strives to meet targets and deadlines
  • Excellent organizational and planning skills
  • Understanding of Marketing processes preferred
  • Willing and able to work non-traditional business hours
  • Travel for this role is expected around 25% of the time
Responsibilities
  • Manage and retain a portfolio of High Value Players
  • Provide an enhanced proactive one stop service to encourage loyalty
  • Collect and document customer profiles
  • Develop relationships and offer tailored rewards through regular correspondence
  • Work alongside other FanDuel departments to increase player activity and drive revenue
  • Meet pre-determined productivity, quality, and Service Level Agreement targets
  • Provide detailed reports on your Customer Portfolio
  • Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
  • Meet and host VIPs at Hospitality events
  • Deliver against company responsible gaming protocols
  • Opportunity to mentor and develop VIP Hosts within the team
Desired Qualifications
  • Business to Customer Sales experience
  • Knowledge of online gaming industry
  • Understanding of Marketing processes