Position Summary:

We are looking for a Technical Product Manager focused on supporting our Cloud, Infrastructure and Reliability Engineering teams in a maturing Platform DevOps organization. You will work closely with our Cloud, backend, Reliability and Salesforce teams to level-up our cloud-native platform solutions and services. 

You will work on a platform that is central to the reputation and trustworthiness of League in the Healthcare industry in North America. You are passionate about automation but know when human intervention is a better business choice. You think of Infrastructure as a service and a product that is beneficial to the business and the consumers. You are data-driven, and understand that data is the key to implementing the right solutions. You have experience building fully automated, highly elastic, cloud-orchestrated platforms with Google Cloud, AWS and/or Azure.

In this role you will:

• Be involved in helping the on-going management of our cloud infrastructure, backend and reliability deliverables by managing action items, projects, preparing documentation, and successfully communicating project and program status
• Handling all aspects of project management including timelines, prioritization
• Helping Drive capacity planning, demand forecasting, software performance analysis, and systems tuning
• Maintaining a product & feature roadmap and manage prioritization and tradeoffs among customer experience, platform performance and operational support load. Ensure clear communications of requirements to the business, capability, solutions, security & development teams
• Owning the product backlog & prioritize according to future operational and reliability needs
• Work with the various League engineering groups at defining vision and strategic direction
• Helping develop, monitor and deliver multi-level KPIs that drive reliability of League Platform Systems and Services at every level
• Communicating the team’s strategic and tactical direction to all stakeholders
• Collaborating with other PMs (technical and non-technical) to source and promote changes to delivery cycles in order to boost reliability
• Balance governance, ownership and freedom against reliability, risk, cost and security

About you:

• Ideally 6+ years of platform-oriented, cloud and infrastructure product management experience shipping products and technologies in a dynamic and fast-paced, cross-functional environment
• Strong product development skills with a sound understanding of platform backend, cloud and platform-as-a-service technologies and ecosystem requirements
• Comfortable with modern technology and development practices 
• Proven ability to deliver platform products from inception to delivery
• Ability to quickly learn and gain proficiency in areas with limited experience
• Ability to think creatively to solve problems
• You have experience in working in scrum teams in an agile environment, leading agile release planning in terms of iterative, incremental & value-driven delivery and tightening every feedback loop regarding the product (e.g. release often, release early, talk to customers, Minimal Marketable Product, etc.)
• Excellent communication, presentation, interpersonal and analytical skills
• Demonstrated problem-solving skills and business acumen preferred

Attributes / Characteristics:

• Must be goal-oriented, highly motivated and able to work under minimal direction in a multi-functional environment at detailed levels
• Solid background in infrastructure product management including backend and server-side tech, cloud operations and environment validation
• Understands and deals well with rapid development cycles
• Remains flexible and calm in the face of ambiguity; drives transparency
• Effective presentation, oral, and written business interpersonal skills with various audiences and levels
• Can communicate deeply technical topics to non-technical audiences
• Have a firm understanding of DevOps, Infrastructure as a service, and platform principles
• Understand the role and responsibilities of infrastructure and reliability engineering in the Enterprise
• A background in understanding software services management principles and practices
• Experience as a product manager, team lead or architect
• An influential decision-maker and strategist
• A problem solver who thrives in a fast-paced environment
• Understand the operational complexity of a Microservices architecture
• Ability to consistently correlate and showcase the dollar value associated with systems reliability
• Driven by collaboration and open communication
• Knowledge of Agile software development methodologies
• Strong problem solver, communicator and writer