Director – Payment Operations
Confirmed live in the last 24 hours
Maven Clinic

501-1,000 employees

Virtual clinic
Company Overview
Maven Clinic's mission is to change the health of the world — one woman, one family at a time. They believe by improving care for women and families, they can build a more equitable healthcare system and a better world for all.
Consumer Goods

Company Stage

Series E

Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA • New York, NY, USA
Experience Level
Desired Skills
Operations & Logistics
  • Deep experience in claims, payments, and billing in a healthcare context; specifically in payment operations at a health plan or speciality benefit management company
  • Strong background prioritizing exceptional service and running processes that ensure a positive member experience, particularly when dealing with complex issues related to payments, pharmaceuticals, etc
  • Extensive understanding of workflow management, operational process development and operational oversight
  • Proven track record of building teams, attracting and developing high-performing talent; strong people leader with the ability to mentor a team
  • Deep experience with both the build and scale phase of growth, ideally at a digitally forward organization in healthcare, insurance or fin-tech, while maintaining a solutions-mindset: seeks opportunities to say “yes” before immediately identifying reasons to say “no”
  • A data-driven, strategic-thinker and problem-solver who can quickly assess and make decisions and achieve deliverables that will create the biggest impact in a high-growth, evolving environment
  • Excellent communicator, both written and verbal, with the ability to communicate with and persuade at all levels across the organization
  • Experience at, or working closely with, health plans; can confidently communicate and interact with stakeholders at health plans
  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)
  • Hire, train, and manage a team of professionals focused on administering all financial transactions for the Maven fertility payments product
  • Monitor processes to ensure payments are processed accurately and distributed on time to members, providers and other stakeholders
  • Develop, implement and oversee strategies related to paying for and administering payment; ensure that each strategy is tailored to the specific benefits and services provided and is compliant and secure
  • Oversee systems and technologies used for the payment processing. This includes selecting, implementing, testing and maintaining these platforms to ensure that they scale effectively with the growth of the product line, and can handle the volume, complexity and the origination of the transactions
  • Where appropriate, oversee vendor relationships, negotiate contracts and ensure third parties are meeting performance expectations and SLAs
  • Develop operational processes and workflows that enable payment processes; these should take into account any internal and external technology and operational feeds
  • Ensure compliance and function as the internal expert on financial regulations, data security standards and compliance requirements; ensure that operations adhere to these regulations to mitigate any legal or financial risk
  • Create trainings, policies and guidelines that align employee behavior and communications to fertility payments product guidelines and benefit design
  • Develop and manage reporting tools to support operational goals and facilitate quick and accurate decisions