Manager of Application Operations
Posted on 2/25/2023
Shamrock Trading

1,001-5,000 employees

Shamrock Trading is a financial services company.
Company Overview
Shamrock's mission to provide value and success for their customers, their partners and their people.
Remote • Overland Park, KS, USA
Experience Level
Desired Skills
Operations & Logistics
  • BA/BS degree in a technical field or evidence of exceptional ability
  • Must possess a passion for technology and leading people
  • 5+ years of experience managing IT teams
  • Strong ability to stay organized and keep the team organized
  • Demonstrated experience driving a culture of continuous improvement
  • Possess understanding of IT best practices
  • Experience mentoring junior team members
  • Excellent communication skills and ability to articulate to non-IT staff
  • Must possess a high degree of analytical thinking
  • Strong team collaboration skills
  • Provide day-to-day guidance to team members, keeping them aligned with business objectives and needs
  • Partner with business leaders to understand their third-party technology needs
  • Assist with vendor management to ensure vendors are delivering according to business needs
  • Mentor team members to grow their capabilities
  • Set and maintain a culture of continuous improvement for our application stacks
  • Collaborate closely with adjacent IT teams that provide services for the team and/or utilize application components
  • Hire the right talent and perform effective employee evaluation duties
  • Assist with staffing decisions such as determining headcount and skillsets to optimally provide quality service based on business needs
  • Lead project breakdowns and provide accurate level of effort and delivery time estimates
  • Oversee that the ITSM change process is being conducted in a manner that protects business from being interrupted by the change
  • Ensure that both operational and project work are being worked in a best-practice and appropriately prioritized manner
  • Implement effective process while maintaining rapid delivery
  • Perform effective ITSM incident and problem management
Desired Qualifications
  • Experience managing transportation/logistics technology teams
  • Background administering TMS systems and surrounding technology
  • Experience with Atlassian solutions (Jira, Confluence, etc)