Full-Time
Front Office Agent
Posted on 8/23/2026
Motel One
1,001-5,000 employees
Budget design hotel chain offering value
No salary listed
Newcastle upon Tyne, UK
In Person
 Administrative & Executive Assistance (1) |
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- Completed an apprenticeship in the hotel trade, professional experience in the hotel or catering industry, or willingness to change careers.
- A strong sense of quality and service, hosting skills, and a passion for the hotel industry.
- Openness, communication skills, and a solid command of English.
- Willingness to assist across departments and work collaboratively.
- Provide professional care to hotel guests from check-in through departure.
- Look after guests, including handling check-in and check-out.
- Review and process bookings, overbookings, and options.
- Prepare invoices and manage payments, cash transactions, and cash reconciliation.
- Perform organizational and administrative tasks in the front and back offices, including managing no-shows and answering emails.
- Gain insight into other areas of activity by working with multicultural teams.
Motel One runs a network of budget design hotels in Europe. It offers a high-quality, consistently designed hotel experience at an attractive price, focusing on strong locations and efficient service to deliver a reliable value-for-money stay. The product works through standardized, well-designed rooms and public areas that emphasize comfort and simplicity, backed by dependable operations and location strategy. What sets Motel One apart is its combination of affordable rates with thoughtful design and a strong emphasis on staff and guest satisfaction, along with clear career and development opportunities for employees. The company’s goal is to expand across European markets while maintaining high occupancy, award-winning guest experiences, and motivated staff, supported by partners and internal growth initiatives.
Company Size
1,001-5,000
Company Stage
Private
Total Funding
N/A
Headquarters
Munich, Germany
Founded
1999
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See people who can refer or advise you
Simplify's Take
What believers are saying
- Revenue passed one billion euros in 2025, rising roughly 8% year over year.
- Eight openings in early 2026, including Lisbon, show accelerating geographic expansion.
- Motel One took over seven Flemings hotels in October 2025, boosting city-center footprint.
What critics are saying
- Miami Wyndham sales opened in 2026, but completion is still targeted for 2027.
- Luxury-adjacent branded residences expose Motel One to slower condo absorption and execution risk.
- A single brand misstep under PAI could damage the entire value-hotel platform quickly.
What makes Motel One unique
- Motel One paired design-led budgets with prime locations and 26% EBITDA margins in 2025.
- The Cloud One extends the brand into upscale urban hospitality and branded residences.
- PAI Partners control in 2025 adds capital for disciplined European and U.S. expansion.
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Benefits
Training Programs
Professional Development Budget
Performance Bonus
Employee Discounts
Commuter Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 15%1 year growth
↑ 15%2 year growth
↑ 15%The Cloud One Hotels expands in the United States new Miami project introduces branded residences in Wynwood. The Motel One Group strengthens its North American presence with a new The Cloud One project in Miami's Wynwood Arts District. Following The Cloud One New York-Downtown, the Miami development adds a new dimension: The Cloud One Hotel and Residences will be the first property to combine a hotel and branded residences under The Cloud One name. Developed in partnership with Ralf Büschl of Büschl Group and Sebastian Lüdke of ALP.X Group, the eight-story project will feature 214 hotel rooms and 85 residences ranging from 450 to over 2,200 square feet. The residences will occupy the building's upper floors, offering expansive layouts, floor-to-ceiling windows, and private terraces overlooking Miami's skyline and the Wynwood streetscape, while the building's exterior will be curated by Goldman Global Arts. Sales for the residences have officially launched, marking the first opportunity to own a The Cloud One home in Miami. Guests and residents alike will enjoy an array of thoughtfully curated amenities, including a striking rooftop bar and restaurant that seamlessly blends indoor and outdoor spaces. Serving craft cocktails, fine wine, and light bites in a modern environment with panoramic views across Miami, this vibrant venue is perfect for relaxed social gatherings, dining, and unwinding while taking in the cityscape. "The development represents the next level of Motel One Group's expansion in North America," said Stefan Lenze, Co-CEO of Motel One Group. "In partnership with Ralf Büschl of Büschl Group and Sebastian Lüdke of ALP.X Group, who bring local market connections and development expertise, we are introducing a new residential offering alongside our hotel operations. This project elevates our presence in the U.S. and Miami's most vibrant district is the perfect place to bring our vision of urban living to life." Architecture is by a collaboration between HWKN and ODP Architects, with interiors by March and White Design. Each residence reflects The Cloud One's signature design language - a refined blend of modern elegance, natural materials, and urban functionality. Ensuring residents' privacy and exclusivity, the residential component features a dedicated private lobby and entrance, separate from the hotel, allowing for discreet arrival and departure. Access to shared amenities, including a rooftop pool, fitness and wellness areas, and curated social zones, further creates a seamless connection between residential living and boutique hospitality, while still maintaining a clear distinction between guest and resident spaces. With the opening of a dedicated design gallery in Wynwood last autumn, the project reaches a new milestone. The space presents the architectural model, interior concept, and materials, offering a first glimpse of how The Cloud One will reinterpret Miami's creative energy. The Miami project is part of a broader strategy for the Motel One Group in the United States. The project marks a key step in establishing The Cloud One Hotels as a transatlantic brand, connecting European design principles with North American urban living. The new location provides both a platform for innovation in hospitality and a foundation for long-term growth. Exterior: Binyan Studio, HWKN Architecture Interior: VMI Studio, MAWD / March and White Design Inken Mende Director Corporate Communications & PR Tegernseer Landstraße 165, 81539 München Tel.: +49 89665025-818 E-Mail: [email protected] Internet: www.motel-one.com Original content of: Motel One GmbH, transmitted by news aktuell
PAI Partners has agreed to acquire an 80% stake in Motel One, a leading budget design hotel chain in Europe, to support its international growth. Dieter Müller, Motel One's founder, will remain as chairman and continue developing the real estate branch. Motel One operates 99 hotels in 13 countries, with 28,000 rooms. The transaction, pending regulatory approval, is expected to close in Q2 2025.
PAI Partners has taken control of Motel One, which operates 99 hotels across 13 countries with nearly 28,000 rooms. Initially focused on the DACH region, Motel One has expanded to key markets like the UK, France, and the US. The brand's growth includes the launch of The Cloud One Hotels in cities like New York and Hamburg. PAI Partners, known for its expertise in consumer services and hospitality, aims to consolidate Motel One's growth while maintaining its core identity.
PAI Partners agreed to buy a majority stake in Motel One, gaining control of a chain with hotels across Europe and the US.
One Hotels & Resorts (OHR) has acquired the remaining 35% stake in the European affordable design hotel chain Motel One Group from Proprium Capital Partners, a real estate private equity company.