Junior Trust & Safety Investigator
Posted on 3/24/2023

501-1,000 employees

Nationwide car rental marketplace
Company Overview
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.
Phoenix, AZ, USA
Experience Level
  • Entry level position. 1+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience desired, but not required
  • Ability to work in a fast-paced environment, drive and embrace change
  • Superb and dynamic communication, interpersonal, and investigative skills
  • Commitment to high responsiveness and availability, strong ability to prioritize
  • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • BA/BS or work equivalent required
  • Proudly support the Trust & Safety team for escalations from customer support, claims, leadership, and law enforcement
  • Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
  • Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
  • Assist the investigations team in conducting detailed investigations and execute the appropriate strategy for each case type; assist with interviews of persons of interest and potential victims
  • Provide direct assistance to the investigations team throughout the investigative process
  • Collect information, documentation, and evidence associated with investigations
  • Develop a general understanding of risk signals, review user accounts and transactions
  • Communicate case developments to the investigations team and management to drive continuous improvement
  • Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
  • Support the team with special projects assigned by management
Desired Qualifications
  • Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus