About Cinder
Cinder provides a cutting-edge platform to protect the internet. Trust & Safety teams at the world’s most influential companies need powerful solutions that allow them to innovate and adapt as quickly as the threats they face. Companies rely on our software to make policies, moderate, enforce, investigate, and disrupt threats like hate groups, and state-sponsored disinformation campaigns.
Cinder is seeking an experienced Trust & Safety professional to join our customer success team. We’re building an enterprise-grade Trust & Safety platform to make the internet safer.
We operate as a fully remote company with teammates in NY, DC, Austin, and SF. This role will operate in US Eastern time zone hours. We also believe in the value of frequent in-person meet-ups and learning face to face. We offer health, vision & dental benefits and a 401(k) plan with employer matching.
What you’ll do
Lead Cinder’s deployment with a wide range of leading enterprise customers.
Work side by side with customers as they transform their Trust & Safety operations. Help them rethink their policies and data structure, prioritize the problems they really need to solve, and configure Cinder for their use case.
Represent customers in internal engagements with Cinder’s product team - explaining customer needs to ensure product development aligns.
Represent Cinder’s product decisions to customers, both in-person and via structured written communication.
Think and operate “vertically.” Every day, you will get your hands dirty with tactical customer problems and every day you will imagine and lead strategic initiatives and product direction. You will need to ruthlessly organize, prioritize relentlessly, and communicate fearlessly.
Support sales processes by enabling proof-of-concept deployments, engaging prospective customers about our product, and putting your network to work.
Identify areas to expand Cinder’s footprint and solve more problems within customer companies and work closely with the sales team to pursue those opportunities.
About you
5+ years of experience in Trust & Safety (including adjacent fields like risk management or investigations) as a PM, Ops manager or similar role with hands-on Trust & Safety experience.
Deep understanding and empathy for the difficulty of Trust & Safety problems. Strong candidates will have set up their own review systems, hired or overseen moderators, triaged escalations or managed investigations.
The ability to clearly articulate complex organizational and technical concepts to both technical and non-technical audiences
Comfort with ambiguity and an ability to take initiative
You love talking to users and understanding their problems and needs
Demonstrable experience prioritizing complex features and advocating for your point of view. You’re comfortable making hard tradeoffs, and communicating them.
You know how the internet can be abused and have thought through ways it can be prevented
Comfort and familiarity with sales processes
Excellent written and spoken English communication skills
Some nice-to-haves
Technical experience with writing scripts or SQL queries
Experience in a start-up or building 0 to 1 products and bringing them to market
Experience working for a social media, marketplace, or media company with knowledge of how attackers can abuse these systems
Previous experience selling into large enterprises
Experience in UX Research or Product Management, or similar role where listening to customer needs and translating them to product was critical.
Why join us?
As a Trust & Safety Solutions Manager at Cinder, you’ll drive how Cinder’s platform evolves for scale and sophistication. You’ll have a front-row seat to the technical and market opportunities posed by building the first platform of its kind. Your work will be used and loved by teams protecting the largest communities in the world. We’re building and implementing the most advanced investigation system, and your customers and partner organizations are some of the world’s largest enterprises. Expect to be building a product that will help solve the hardest problems for some of the most sensitive, impactful issues.
