Senior Manager Student Lending Product Management

Location:

127 Public Square - Cleveland, Ohio 44114

Our mission is to guide individuals through every stage of their student loan journey - making higher education more accessible and affordable from start to finish.
From in-school private lending advice and options to personalized education on both federal and private loan options, we empower borrowers with the knowledge, tools and products they need. At KeyBank, we build and offer student lending solutions that help people feel in control of their financial future, including:

• Student Loan consultative services – personalized 1:1 assistance designed to support clients throughout their entire student loan journey, from start to finish.
• Student loan refinancing – helping borrowers break free from high-interest rates or reduce monthly payments.
• Private in school student loan options – offering low rates, people-first service, and flexible payment options via our partners.
• We are committed to helping students and families live their best lives, free from the stress of student debt.  

Role Overview

This position will be at the crux of an exciting time at KeyBank and will:

• Lead the growth and performance of the business, taking full ownership of the P&L including the strategy and product management for our full set of student loan solutions and products.
• Define and refine the overarching strategy to drive success and scalability
• Align, manage and collaborate with dynamic, cross-functional teams including Product, Design, Engineering, Marketing, Operations, Data & Analytics, Risk, Finance, Pricing, and Capital Markets to drive growth and achieve annual goals.
• Drive key product initiatives from ideation to execution.

Responsibilities

• Own the end-to-end customer journey, from Origination to Servicing.
• Shape and execute a multi-year vision, strategy and plan to scale the businesses which includes consultative services, loan refinance, marketplace lenders and in school lending.
• Communicate and lead both short- and long-term goals while driving profitability and managing KPIs such as NPS, NIM, CAC, and funnel conversion.
• Assist in the management and growth of the Student Loan Consultative services and teams.
• Lead new product development initiatives in the student loan space, identifying opportunities to expand and enhance our offerings with an initial focus on in school lending solutions.
• Own pricing strategy and collaborate closely with Capital Markets to ensure sustainable and competitive lending solutions.
• Collaborate with Affiliate/Partnerships, the Consumer Bank and Marketing teams to identify and secure strategic partnerships.
• Establish strong partnerships with critical cross functional teams including digital product management and technology teams to oversee the digital products that support student lending, including ownership of product and technology roadmaps.
• Accountable for all student loan related risk management activities, ensuring business remains well managed across all relevant bank areas of Risk Management.

Qualifications

• A minimum of 10 years of experience in product management, product development, finance, and/or general management.
• Financial services experience required; student lending experience is a major plus.
• Demonstrated experience as a strategic thought leader and project manager.
• Strong people leadership and emotional intelligence.
• Proven success managing high-performing, cross-functional teams.
• Exceptional collaboration and influencing skills
• Data-driven decision-making and strong analytical skills.
• Creative problem-solving approach.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].