Full-Time

Senior Technical Operations Specialist

Posted on 8/21/2026

Minitab

Minitab

201-500 employees

Statistical software for data analysis

No salary listed

Coventry, UK

In Person

International travel throughout EMEA and APAC is required.

Bachelor's

Category
IT & Security (1)
Required Skills
Microsoft Windows
Computer Networking
Operating Systems
Customer Service

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Requirements
  • A degree or certification in Computer Science, Information Systems, or a related discipline, or at least five years of progressively responsible Technical Operations experience.
  • Working knowledge of enterprise computing environments, networking, endpoint management, and related technologies.
  • Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, networking technologies, VOIP telephony, and business applications.
  • Strong troubleshooting, organisational, and customer service skills, with the ability to manage multiple priorities.
  • The confidence to work independently, take ownership, and build effective relationships with stakeholders across different countries and cultures.
  • Strong written and verbal communication skills in English.
  • The ability to lift and transport technology equipment weighing up to 22kg.
  • The ability and willingness to travel internationally throughout EMEA/APAC to support office operations, infrastructure improvements, and Technical Operations initiatives.
  • A full UK driver's licence and access to a personal vehicle.
Responsibilities
  • Provide senior-level technical support to employees in person, remotely, and virtually across desktop, endpoint, network, telephony, mobile, and collaboration technologies.
  • Diagnose and resolve hardware, software, operating system, connectivity, and other technology issues to minimise disruption and downtime.
  • Install, configure, maintain, upgrade, and relocate hardware, software, operating systems, and related equipment.
  • Coordinate software deployments, patches, updates, and technology enhancements to maintain secure and reliable services.
  • Manage and support office technology environments, including infrastructure, endpoints, telephony, mobile devices, and collaboration tools.
  • Work with vendors and service providers to deliver infrastructure, telephony, and office technology solutions.
  • Visit office locations to assess requirements, implement improvements, and ensure technology environments remain operationally ready.
  • Build relationships with local stakeholders, understand their needs, and take ownership of technology initiatives.
  • Contribute to global Technical Operations projects and continuous improvement initiatives.
  • Support corporate security programmes, employee onboarding, and security awareness activities.
  • Partner with HR, Facilities, external providers, and other teams on building, technology, and security requirements.
  • Create and maintain technical documentation, procedures, reports, and knowledge resources to support consistent service delivery.

Minitab provides a data analysis and process-improvement platform that helps organizations identify trends, solve problems, and gain insights from their data. Its offerings include Minitab Statistical Software, Minitab Engage, Minitab Workspace, Minitab Connect, and Quality Trainer, delivered through software sales/subscriptions and consulting services. Users collect and prepare data, run statistical analyses, create visualizations and reports, and implement data-driven improvement projects to improve quality, reduce costs, and boost customer satisfaction. What sets Minitab apart is its long history and comprehensive ecosystem: a dedicated suite of statistical and quality tools plus expert services designed to help diverse industries drive operational effectiveness. The company’s goal is to enable organizations to make better decisions from data, achieving cost containment, higher quality, and better performance across processes.

Company Size

201-500

Company Stage

M&A

Total Funding

N/A

Headquarters

State College, Pennsylvania

Founded

1972

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Simplify Jobs

Simplify's Take

What believers are saying

  • Minitab launched July 2026 release with connected data, multilingual DOE, and simulation add-ons.
  • June 2026 CTO Kevin Gordon targets AI, cloud, and platform unification.
  • Revelio reported 695 employees and 138 job postings in March 2026.

What critics are saying

  • Minitab now stitches together acquired products; integration failures can stall cross-sell through 2027.
  • Cloud rivals like Microsoft, IBM, and Adobe pressure pricing and product expectations immediately.
  • A failed cloud-AI platform rewrite leaves Minitab a niche desktop utility by 2028.

What makes Minitab unique

  • Minitab's 2026 Solution Center unifies statistics, simulation, DOE, and shop-floor data.
  • Prolink, Scytec, Simul8, and Effex create an unusually complete manufacturing workflow.
  • G2 ranked Minitab 17th in data analytics and second in statistical analysis in 2026.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Company News

Minitab
Aug 11th, 2026
Minitab named a Top Data Analysis solution in the 2026 Capterra Shortlist.

Minitab named a Top Data Analysis solution in the 2026 Capterra Shortlist. STATE COLLEGE, Pa. - August 11, 2026 - Minitab, LLC, a global leader in data analytics, predictive modeling, and process improvement solutions, today announced that it has been named a Top 5 Product in the 2026 Capterra Shortlist for Data Analysis Software. The Capterra Shortlist Report identifies the best software solutions using a methodology that combines verified user reviews, customer ratings, and independent research. The inclusion of verified customer feedback underscores the value Minitab delivers to thousands of global organizations and the trust they place in Minitab to support critical analytical work. The recognition also highlights Minitab's continued momentum as a leading data analysis solution for global manufacturers and underscores the impact of Minitab's end-to-end data analytics platform, which helps organizations turn data into faster decisions, higher quality, and measurable business results. In the 2026 Data Analysis Software Shortlist, Minitab was highlighted for offering the best Artificial Intelligence and Machine Learning tools. In addition to expanding its end-to-end data analytics ecosystem, Minitab has embedded AI-enabled capabilities into core workflows to help users prepare data, build dashboards, select the optimal analytical methods, identify potential data issues, and interpret complex outputs in plain language. "Acknowledgment grounded in customer feedback is especially meaningful to us," said Jen Roan, Vice President of Software Development at Minitab. "Our customers expect analytics they can trust and tools that make complex data more accessible. We're bringing those two priorities together by blending statistical rigor with practical innovation to help organizations better understand and use their data to improve processes." The Capterra Shortlist follows Minitab's inclusion in G2's 2026 Best Software Awards for Best Data Analytics Solution. Together, these customer-driven accolades demonstrate Minitab's continued dedication to helping global organizations solve complicated problems with data. "We spend a great deal of time listening to customers and understanding the problems they need to solve. That feedback helps us continue to build powerful AI capabilities on top of our foundation of mathematical discipline, enabling people to make better decisions with confidence," Roan concluded. About Minitab, LLC Minitab is a global leader in data analytics solutions with over 50 years of experience helping organizations harness the power of their data to deliver high-quality products and services. By integrating statistical process analysis, predictive modeling, real-time monitoring, and continuous improvement solutions with embedded AI capabilities, Minitab helps organizations consolidate data, uncover insights, accelerate decision-making, and achieve measurable results. The world's leading companies and institutions rely on Minitab to solve critical challenges and drive sustained performance improvements. Minitab serves customers in more than 100 countries. Media Contact Albe Zakes Communications Director Email: [email protected] Phone: +1.267.221.4800 Minitab news. Get its free monthly e-newsletter for the latest Minitab news, tutorials, case studies, statistics tips and other helpful information. Follow Minitab.

Minitab
Jul 30th, 2026
Process Simulation Analysis Module: analyze data and optimize results.

Process Simulation Analysis Module: analyze data and optimize results. Simulation gives organizations the ability to test ideas before putting them into practice. From evaluating production schedules to facility layouts, process simulation helps reduce risk by modeling different scenarios before changes are implemented. Many organizations recognize the value of simulation, yet hesitate to adopt it more broadly because it appears to require specialized analytical knowledge. Simulation runs can generate hundreds or thousands of observations across multiple scenarios. Determining which scenario performs best, understanding how variation affects performance, and validating the assumptions behind a model all require more than just reviewing a summary report. Minitab's Process Simulation Analysis Module, a new add-on module for Minitab Statistical Software, is designed specifically for teams that use simulation to evaluate operational improvements. It combines statistical analysis, data visualization, and guided workflows that help users prepare inputs, analyze results, compare scenarios, and make smarter decisions. Understand the Story Behind Your Simulation Output When engineers and analysts need answers to important operational questions, a digital twin can help them test scenarios through simulation. Each simulation produces data that reveals what happened, why it happened, and how the system performed. But the value of those results depends on how well the data is interpreted. That is where data analytics becomes essential, turning simulation output into clear, actionable insights. * Are my simulation inputs based on realistic process behavior? * Which scenario delivers the most consistent performance? * How much variation exists across simulation runs? * Which process variables have the greatest impact on outcomes? Answering these questions requires statistical analysis, a core strength of Minitab Statistical Software (MSS). The Process Simulation Analysis Module brings together the tools needed to investigate simulation data within a guided workflow built directly into Minitab Statistical Software. A Complete Workflow for Process Simulation Analysis Build More Accurate Simulation Models Create stronger simulation inputs by using historical process data to understand how your process behaves in the real world. Identify appropriate probability distributions, analyze trends over time, build predictive models for process timing, and develop decision logic that reflects actual operating conditions. Explore and Compare Simulation Results Move beyond summary statistics to understand what your simulation is telling you. Visualize outputs with interactive charts, compare multiple scenarios, evaluate variation, and identify the process changes that deliver the best and most consistent performance. Optimize Process Performance with Statistical Analysis Use statistical methods to identify the variables that have the greatest impact on process outcomes. Design experiments more efficiently, evaluate multiple factors at once, and make process improvement decisions backed by data instead of trial and error. Simulation helps organizations reduce risk before making operational changes. The Process Simulation Analysis Module strengthens that process by helping users understand the data behind their models and the results those models produce. By combining simulation-focused workflows with Minitab's statistical capabilities, teams can: * Build simulation models using more representative process data. * Explore simulation results through interactive visualizations. * Compare scenarios with a deeper understanding of variation. * Investigate the factors that influence performance. * Support operational decisions with stronger analytical evidence. See How the Process Simulation Analysis Module Fits Your Workflow Every simulation workflow is different. Minitab Inc.'ll help you understand how the Process Simulation Analysis Module can support your process improvement initiatives and analytical needs.

Minitab
Jul 9th, 2026
Minitab Acquires DataLabs, Inc. to Expand Data Analytics and Operational Excellence Capabilities in South Korea

Minitab strengthens its presence in one of the world’s leading manufacturing markets by building on more than 25 years of partnership with DataLabs

Hunt Scanlon Media
Jun 22nd, 2026
Lancer Group recruits chief technology officer for Minitab.

Lancer Group recruits chief technology officer for Minitab. June 22, 2026 - La Jolla, CA-headquartered search firm Lancer Group has recruited Kevin Gordon as chief technology officer of Minitab. "We're excited to welcome Kevin Gordon as chief technology officer at Minitab," the company said. "This is an exciting step forward in the evolution of our technology strategy and will help accelerate innovation across our organization and solutions platform." "Kevin brings extensive experience in platform transformation, cloud adoption, and AI-driven innovation," Minitab said. "He has led global organizations through the modernization of their technology ecosystems and the unification of solutions platforms, achieving measurable results through the advanced use of data and AI." "At Minitab, Kevin will lead our global technology strategy, focusing on integrating our solutions platform, expanding our AI capabilities, and enabling Minitab customers to make faster, better decisions that create real business impact," the company said. "His leadership comes at a pivotal time as we build on over 50 years of helping global organizations drive quality, improve performance, and make confident, data-driven decisions. For more than 50 years, Minitab has been the standard in statistical analysis, helping organizations bring rigor to how they understand data and improve processes. That foundation still matters. The next phase of growth is about how those insights are extended and applied as analytics platforms evolve with artificial intelligence." "As analytics platforms advance and become AI-first, technology leadership becomes tied to how data, architecture, and product blend together and become the growth engine," Minitab said. "Kevin Gordon steps into the CTO role at a moment when Minitab knows it must transform." "For more than 50 years, Minitab has set the standard for statistical analysis and has helped the world's largest organizations make better, data-driven decisions," Mr. Gordon said. "I look forward to working with the team to accelerate and unify Minitab's platform development, integrate AI more deeply into Minitab's solutions, and give our teams better tools." Mr. Gordon is a technology executive with extensive leadership experience across the life sciences, healthcare, consulting, and software sectors. He previously held chief technology officer and chief digital officer roles at Red Nucleus and Ori Biotech, respectively. Earlier in his career, Mr. Gordon was vice president of information technology at Tmunity Therapeutics and held a series of senior leadership positions with IQVIA and HighPoint Solutions, including vice president, technology principal; vice president, solutions development; managing director; senior director of application services; and director of program management. He also served as associate director of IT at Teva Pharmaceuticals and held leadership roles at Cephalon, where he focused on enterprise application technologies and global information systems. Throughout his career, Mr. Gordon has specialized in digital transformation, enterprise technology strategy, data architecture, artificial intelligence, cloud platforms, and technology solutions supporting life sciences and healthcare organizations. Minitab is a software company that develops data analysis, statistical modeling, and process improvement solutions for organizations across a range of industries. Founded in 1972 and headquartered in State College, PA, the company is best known for its Minitab Statistical Software, which is used by businesses, manufacturers, researchers, and educational institutions to analyze data, improve quality, and support decision-making. Minitab's product portfolio also includes solutions for quality management, predictive analytics, and continuous improvement initiatives. With relationships at over 50 of the top 100 private equity firms, The Lancer Group provides a range of pre-deal private equity advisory services beyond traditional executive search. These include deal origination, diligence support and introductions to "backable" executives. The firm, which is privately held, operates from offices in Boston, New York, San Diego, San Francisco, and Sydney, Australia. Scott Dunklee is a founder and managing partner of The Lancer Group. He has been instrumental in the firm's development since 1998, overseeing over 350 C-suite searches predominantly for private equity-backed software companies. Mr. Dunklee has led The Lancer Group's focus on software, and personally recruited out of more than 100 industry verticals as well as led the firm's value creation services effort - linking C-suite executives with actionable deal ideas for the firm's PE clients. Notably, one of those introductions led to a $200 million equity check "in" and over $800 million back to the PE fund. Contributed by Scott A. Scanlon, Editor-in-Chief and Dale M. Zupsansky, Executive Editor - Hunt Scanlon Media

Minitab
Feb 18th, 2026
Minitab Acquires Effex to Advance Modern Design of Experiments Using a Proprietary Design Catalog and Artificial Intelligence

Minitab announces the acquisition of Effex, expanding design of experiments capabilities with custom DOE, AI-driven modeling, and cloud optimization.