Office Technical Support

Job Description

Operate digital and color equipment Possesses skills and competencies to deliver contracted customer requirements. Tasks and activities are defined and routine Ability to lift and move up to 50 pounds Point of contact to receive, review and electronically log customer jobs Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) Operate office/production equipment (printer, copier, fax, scan) Apply asset tags to office equipment and update database Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary Process and distribute incoming and outgoing faxes, log for billing purposes Process basic forms and update information using a PC Collect and submit meter reads Problem solve issues to complete production, delivery, and output requirements Perform quality inspection before, during and after output of each production run Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications Operate high volume printers and copiers Estimate, schedule and track incoming production jobs Optimize document design for quality and reproduction Track and store jobs as customer requires for reuse at a future date, including file back-up Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided Operate high volume folding and inserting mail equipment File/document conversion (utilizing standard software) Perform operator maintenance on equipment Maintain reporting logs and information for billing Track and store jobs as customer requires for reuse at a future date, including file back-up Perform minimal training to customer end-users on equipment Engage services from Xerox and/or non-Xerox third party vendors to support purchase of customer supplies and services as required May develop work processes or templates

Qualifications

Able to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc.) Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer Able to demonstrate basic math skills (division, multiplication, percentages) Able to demonstrate business maturity and professionalism Able to demonstrate ability to coach and mentor co-workers

EXPERIENCE:

Experience in a Customer Service environment (minimum 1 year)

EDUCATION:

Minimum: High School Diploma or equivalent. Required: Post high school technology training or experience

Additional Information

Need 3 people on first shift 7:30 am - 4:00 pm Need 3 people on second shift 3:30 pm - 12:00 AM Need 2 people on third shift 11:30 PM - 8:00 AM Printing experience would be really good since they have to deal with printing, computer skills and be technically inclined