Full-Time

Intake Specialist I

Confirmed live in the last 24 hours

FreedomCare

FreedomCare

501-1,000 employees

Home care services for Medicaid recipients

Healthcare

Compensation Overview

$16 - $20Hourly

Entry, Junior

Remote in USA

Remote position with potential travel for meetings into the FreedomCare hub.

Category
Customer Support
Customer Success & Support
Requirements
  • Experience in high-volume inbound and outbound call environment
  • Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
  • Must have poise and patience when dealing with clients
  • Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
  • Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
  • Keen attention detail, metrics driven, excellent time management skills
  • High empathy and collaborative team player
  • Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!
  • 2+ years of relevant experience in a similar position is preferred
  • Healthcare/startup experience
  • Bilingual in Spanish, or other languages desired
Responsibilities
  • Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
  • Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
  • Manage a high open caseload until the enrollment process is complete
  • Consistently meet monthly completed Start of Care (SOC)
  • Provide exceptional customer service and positive experience for potential patients/caregiver
  • Regular communication with a variety of Case Management agencies regarding patient authorizations
  • Navigate multiple systems and portals to determine eligibility and obtain authorization
  • Regularly achieve monthly new enrollee goals
  • Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

FreedomCare provides home care services specifically for Medicaid beneficiaries in New York. The company allows clients to hire family members or friends as caregivers, which creates a more personalized and trusted care experience. Clients can choose caregivers from their own circle, including children, relatives, or spouses, ensuring comfort and familiarity in their daily living assistance. FreedomCare's business model is funded by Medicaid, and it facilitates the hiring and payment process for caregivers, ensuring they receive immediate compensation after their shifts. This prompt payment system supports caregivers financially and encourages them to provide quality care. Unlike traditional home care services, FreedomCare focuses on personal connections and flexibility in caregiver selection, aiming to enhance the overall caregiving experience for both clients and caregivers.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for home care due to aging population and preference for in-home care.
  • Medicaid expansion in various states may increase eligible client pool.
  • Advancements in telehealth can complement and enhance in-home care services.

What critics are saying

  • Increased scrutiny on Medicaid programs could lead to stricter regulations affecting operations.
  • Alternative home care models may reduce demand for in-person caregiving services.
  • Potential changes in Medicaid reimbursement rates could impact financial stability.

What makes FreedomCare unique

  • FreedomCare allows Medicaid beneficiaries to hire trusted family or friends as caregivers.
  • Immediate payment system for caregivers ensures financial stability and motivation.
  • Operates primarily in New York, focusing on personalized care for Medicaid recipients.

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