HR Service Delivery Manager

About this role:

Wells Fargo is seeking a HR Service Delivery Manager – Learning Operations Manager to lead the design, delivery, and optimization of enterprise-wide learning programs. Learning Ops Manager ensures that learning programs are well-designed, strategically aligned, scalable, and impactful—while leading a team to deliver high-quality learning solutions. The role focuses on managing the logistics, systems, and processes that make employee training and development run smoothly.

In this role, you will:

• Manage and develop team of individual contributor roles with low to moderate complexity and risk in functional area, and engage stakeholders and internal partners associated with HR service delivery; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance

• Identify and recommend opportunities for process improvement and risk control development and ensure specialized functions meet regulatory guidelines in support of risk management and compliance

• Supervise timely completion, quality, and compliance in one or more complex operation areas

• Make decisions and resolve issues regarding resources, objectives, and operations of functional area and team to meet business objectives

• Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility

• Collaborate with and consult with peers, colleagues, and multiple level managers; and interact directly with internal customers

• Manage allocation of people and financial resources for aligned department or business group

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of HR Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of leadership experience

Desired Qualifications:

• Deep knowledge of instructional design models & adult learning theory

• Expertise in e-learning authoring tools (Articulate, Captivate, Camtasia, etc.)

• Strong leadership, coaching, and project management skills

• Data-driven mindset (learning analytics, reporting)

• Excellent communication, stakeholder management, and storytelling

• Strong organizational and coordination skills

• Proficiency in LMS platforms (Cornerstone, SuccessFactors, Moodle, etc.)

• Comfort with data and reporting tools (Excel, Power BI, Google Sheets)

• Excellent communication and stakeholder management

• Problem-solving and ability to handle multiple priorities

• Detail orientation with process-driven mindset

Job Expectations:

Learning Strategy & Program Design

• Translate business objectives into scalable learning strategies and curricula.

• Oversee the design and development of learning programs (e-learning, instructor-led, blended, microlearning)

• Ensure content is engaging, interactive, and aligned with adult learning principles and cognitive science

Team Leadership & Stakeholder Engagement

• Lead and mentor a team of instructional designers, e-learning developers, and content creators

• Assign projects, set priorities, and review deliverables for quality and consistency

• Partner with HR, business leaders, and SMEs to identify learning needs and drive capability development

Learning Operations & LMS Management

• Manage end-to-end training logistics including scheduling, registrations, trainer coordination, and venue/vendor management

• Administer the Learning Management System (LMS): upload content, troubleshoot learner issues, and generate usage reports

• Standardize workflows and streamline operations to enhance learner experience and operational efficiency

Measurement & Reporting

• Define success metrics using models like Kirkpatrick, ROI, and learner engagement

• Track and report learning impact, enrollment, completion rates, and feedback analytics

• Provide actionable insights to HR and leadership for strategic decision-making

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.