Full-Time

Client Support Technician

Confirmed live in the last 24 hours

Abacus Group LLC

Abacus Group LLC

51-200 employees

Provides hosted IT solutions for investment firms

Cybersecurity
Financial Services

Junior, Mid

London, UK

Role requires physical servicing of clients in their offices and home offices.

Category
IT Support
IT & Security
Required Skills
TCP/IP
Requirements
  • Incredible sense of pride and passion for what you do and a desire to help your teammates.
  • Must be neat, organised, energetic, and show initiative.
  • Minimum 2 years’ experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.
  • Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
  • Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
  • Ability to lift and work with heavy equipment up to 25KG (such as a UPS).
  • Strong Technical Skills in the following areas: Create/Manage Active Directory accounts, groups & permissions, Duo Security and other two factor authentication applications, Microsoft Exchange Administration, Azure Active Directory\Entra ID, Troubleshoot hardware (video cards, USB & peripheral devices, Network appliances and drivers, etc.), Mobile device management technologies, Understanding of Networking fundamentals, VMware vSphere administration, Install, configure & manage print queues, Troubleshoot DNS, DHCP and TCP/IP issues.
Responsibilities
  • Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.
  • Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.
  • Effectively communicate with both clients and peers ensuring timely responses to client tickets.
  • Record all work activities in a timesheet in our ticketing system (ConnectWise).
  • Be one of the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits to set-up or troubleshoot client equipment when necessary.
  • Must be able to multi-task client issues when applicable.
  • Document technical issues and take ownership of escalating issues to the appropriate resource.
  • Must be amenable to occasional travel.
  • Must meet the minimum standard for personal key performance indicators.
  • Must contribute to the overall success of team mandated goals and key performance indicators.
  • Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Abacus Group, LLC provides hosted IT solutions tailored for alternative investment firms in the financial services sector. Their main product, the Abacus Cloud platform, allows investment managers to access all necessary technology as a service. This platform is designed to be flexible, enabling firms to scale their technology resources according to their needs, particularly in areas like cybersecurity, data storage, and compliance. What sets Abacus apart from its competitors is its specific focus on the unique requirements of the financial services industry, ensuring that their solutions are highly relevant and effective for investment managers. The goal of Abacus Group is to empower alternative investment firms by providing them with a comprehensive and adaptable technology platform that meets their evolving needs.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cloud IT solutions in finance boosts Abacus's market potential.
  • FFL Partners' investment supports growth through client support and strategic acquisitions.
  • Acquisition of Tribeca Technology Group expands Abacus's UK market presence and capabilities.

What critics are saying

  • Integration with Tribeca may face operational and cultural alignment challenges.
  • Dependency on Zero Networks could affect service if partner faces operational issues.
  • Rapid UK expansion post-Tribeca acquisition may strain resources and service quality.

What makes Abacus Group LLC unique

  • Abacus Group offers a scalable IT platform tailored for financial services.
  • The Abacus Cloud platform provides on-demand scaling for cybersecurity and compliance needs.
  • Partnership with Zero Networks enhances network security with micro-segmentation and zero trust solutions.

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