Full-Time

Client Support Technician

Confirmed live in the last 24 hours

Abacus Group LLC

Abacus Group LLC

51-200 employees

Provides hosted IT solutions for investment firms

Cybersecurity
Financial Services

Junior, Mid

London, UK

Role requires physical servicing of clients in their offices and home offices.

Category
IT Support
IT & Security
Required Skills
TCP/IP
Requirements
  • Incredible sense of pride and passion for what you do and a desire to help your teammates.
  • Must be neat, organised, energetic, and show initiative.
  • Minimum 2 years’ experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.
  • Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
  • Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
  • Ability to lift and work with heavy equipment up to 25KG (such as a UPS).
  • Strong Technical Skills in the following areas: Create/Manage Active Directory accounts, groups & permissions, Duo Security and other two factor authentication applications, Microsoft Exchange Administration, Azure Active Directory\Entra ID, Troubleshoot hardware (video cards, USB & peripheral devices, Network appliances and drivers, etc.), Mobile device management technologies, Understanding of Networking fundamentals, VMware vSphere administration, Install, configure & manage print queues, Troubleshoot DNS, DHCP and TCP/IP issues.
Responsibilities
  • Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.
  • Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.
  • Effectively communicate with both clients and peers ensuring timely responses to client tickets.
  • Record all work activities in a timesheet in our ticketing system (ConnectWise).
  • Be one of the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits to set-up or troubleshoot client equipment when necessary.
  • Must be able to multi-task client issues when applicable.
  • Document technical issues and take ownership of escalating issues to the appropriate resource.
  • Must be amenable to occasional travel.
  • Must meet the minimum standard for personal key performance indicators.
  • Must contribute to the overall success of team mandated goals and key performance indicators.
  • Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Abacus Group, LLC provides hosted IT solutions tailored for alternative investment firms in the financial services sector. Their main product, the Abacus Cloud platform, allows investment managers to access all necessary technology as a service. This platform is designed to be flexible, enabling firms to scale their technology resources according to their needs, particularly in areas like cybersecurity, data storage, and compliance. What sets Abacus apart from its competitors is its specific focus on the unique requirements of the financial services industry, ensuring that their solutions are highly relevant and effective for investment firms. The goal of Abacus Group is to empower these firms by providing them with a comprehensive technology platform that meets their evolving needs.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Winning multiple prestigious awards, such as Managed Service Provider of the Year, highlights Abacus Group's industry leadership and commitment to excellence.
  • The acquisition of Tribeca Technology Group and the opening of a new office in Edinburgh signal strong growth and expansion opportunities.
  • Abacus Group's focus on innovation and cybersecurity ensures employees work with cutting-edge technology in a rapidly evolving industry.

What critics are saying

  • The integration of Tribeca Technology Group may present challenges in aligning company cultures and operational processes.
  • Rapid expansion, including new office openings, could strain resources and impact service quality if not managed effectively.

What makes Abacus Group LLC unique

  • Abacus Group specializes in providing IT solutions tailored specifically for the financial services industry, unlike generalist IT service providers.
  • Their award-winning Abacus Cloud platform offers scalable, on-demand technology services, setting them apart from competitors with less flexible solutions.
  • The recent acquisition of Tribeca Technology Group enhances their market presence and capabilities in the UK financial services sector, providing a competitive edge.

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