WCR In-Business Quality Assurance

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Wholesale Credit Risk (“WCR”) In-Business Quality Assurance (QA) is an integral part of the ICM organization. 

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

The WCR Head of In-Business QA reports results of QARs providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective WCR businesses and In-Business Credit Risk, Independent Risk, FCR, Internal Audit and Regulators. 

This role reports directly to the WCR In-Business QA Global Corporates, Leveraged Finance Underwriting Lead.

Key responsibilities include:

• Support the Leveraged Finance Underwriting Lead of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.

• Provide effective credible challenge during QARs to Leveraged Finance Underwriters and Regional Heads, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate.

• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.

• Under the supervision of the WCR In-Business QA Head of Global Corporates, support execution of the following:

• Consistent and objective assessments during QARs, covering Institutional and Commercial Banking.

• Subsequent follow-up on corrective actions that were raised during QARs.            

• Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions.

• Constant interaction with the respective Underwriting and 1LOD functions, to ensure that quality assurance protocols are adequate for all portfolios.

• Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards.

• Support WCR In-Business QA Head of Global Corporates to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.

• Support the WCR Head of In-Business QA Wholesale Lending Credit Risk on internal projects and initiatives.

• Support ICM Voice of the Employee (VOE) initiatives

Skills/Competencies: 

Quality Assurance: 

• Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank.

• Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes.

• Understanding of policies and procedures with the ability to execute change seamlessly. Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation.

• Awareness of Leveraged Finance structures, regulatory frameworks and common practices.

• Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function.

• Ideally, credit officer or analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.

• High awareness and adherence to the control environment including Quality Assurance.

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi.

• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.

• Proven culture carrier.

Competencies:

• Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management .

• Solid organizational skills with ability to manage priorities effectively. 

• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority. 

Technical:

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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