Full-Time

Client Service Officer

Posted on 1/10/2025

Citigroup

Citigroup

10,001+ employees

Global financial services and banking solutions

Fintech
Financial Services

Compensation Overview

$88.4k - $140.4kAnnually

+ Incentive Awards + Retention Awards

Mid, Senior

Miami, FL, USA

Category
Private Equity
Finance & Banking

You match the following Citigroup's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bilingual - English / Spanish or Portuguese required
  • Strong verbal and written communication skills
  • Knowledge of banking, fiduciary, credit and investments required
  • Excellent client facing service experience and problem resolution skills required
  • Strong background and interest in the fields of operations and compliance; previous sales referral experience preferred
  • Interpersonal and team building skills
  • High level of integrity and commitment to maintaining confidentiality with respect to the franchise and the client
  • Proactively communicate client financial activity, large funds movements and other relevant client matters as appropriate
  • Demonstrate initiative without compromising compliance or confidentiality
  • Detail oriented and ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
  • Ability to problem solve and analyze data with demonstration of attention to detail
  • Proficiency and aptitude in utilizing systems, MS Office/Windows, web based and other desktop applications. Strong PC skills are needed to effectively manage daily activities (transaction execution, inquiries and investigations) with various systems.
Responsibilities
  • Actively supports a Private Banker in delivering consistently high quality banking, credit, trust, fiduciary, capital markets and investment services to target market clients
  • Strengthen private banking relationships by providing efficient and timely client service and problem resolution
  • Ensure adherence to all internal policies and compliance to legal and regulatory requirements
  • Process all client transactions and respond to all inquiries, from external and internal clients to ensure proper validation and execution of customer instructions
  • Stay abreast of all CPB products, services, and processes
  • Deliver wealth management services to CPB Latam clients with guidance from the Banker teams
  • Manage and execute client transactions with respect to business and individual banking, credit and investment products
  • Be attentive and diligent in daily work habits to recognize fraudulent transactions
  • Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution
  • Coordinate account maintenance for all products and reporting on WINS (including address changes, banker/expense code changes, account status changes, stop payments, no post, rates and fee waivers)
  • Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction
  • Proactively assist in preparation of PB client trips, arrange and participate in client visits
  • Obtain banker/client appointments to build upon existing or establish new relationships
  • Identify and document new business opportunities for referral to banker or product specialist
  • Utilize internal systems to properly support CPB clients and perform responsibilities through proficient use of the following Citi Private Bank platform applications such as One Source, WINS, DMS, OLOD, etc.)
  • Open and link accounts on One Source
  • Proactively follow up with clients on post-sale and address concerns
  • Proactively look to uncover business opportunities, client’s unique needs and requirements, and discuss them with the Private Banker
  • Participate in service related process improvements
  • Work as one with the Banker Teams to promote understanding and provide seamless delivery of products and services
  • Execute client instructions and respond to inquiries
  • Coordinate with the appropriate groups to ensure timely execution with the highest standards
  • Ongoing communication and interaction with clients via telephone, email, fax or in person
  • Interface with Operations and Product Areas to insure timely response to inquiries
  • Identify cross-selling opportunities and participate in client visits when appropriate
  • Receive, authenticate and execute customer instructions on funds transfers
  • Validate and execute instructions to client requests for foreign drafts and official checks
  • Accurate and timely execution of alternative investments/mutual funds subscriptions, redemptions, structured notes, capital markets or securities purchases and sales
  • Follow-up on the resolution of investigations on client inquiries related to client standards
  • Manage client expectations by influencing others who support service to assist in meeting and exceeding client’s needs
  • Open, link, and close accounts
  • Proactively handle client requests for information and identify new product or service possibilities relevant to client's needs
  • Respond to client requests to draw upon or pay loans
  • Provide securities information, quotes and valuations to client and execute all trade requests
  • Keep informed and current on all activity on the client’s behalf and initiate follow-up to deliver whatever is needed
  • Work with Private Banker to determine when to waive fees or reverse account charges or issue refunds within policy
  • Thoroughly understand and apply all Citi Private Bank policies and processes, and implement changes as needed
  • Comply with all policies, regulations and procedures
  • Determine that all client requests comply with legal and policy requirements
  • Consistent with country's legal framework, process transactions, including deposits, withdrawals, additions, payments and special service transactions to ensure that transactions meet compliance guidelines
  • Review and ensure that transactions comply with AML/KYC (Anti Money Laundering and Know Your Client) policies and procedures before execution
  • Identify inappropriate client situations and transactions
  • Completes the account opening process for all new clients
  • Review and send all completed documents to intermediaries involved in account administration
  • Understanding of credit process as required for basic credit maintenance
  • Coordinate with Credit Specialist/Investment Finance to ensure timely processing of CA renewals
  • Maintain Credit Documentation Deficiencies > 60 days to a minimum
  • Business Risk Management - Documentation/Tax-W8ben/Credit Deficiencies to less than 5% of total client base > 120 days
  • Utilize all available technology to fullest potential for increased productivity and compliance/audit results
  • Set up, capture and maintain client information on internal systems
  • Keep bank records updated and accurate
Desired Qualifications
  • Series 7 & 63 licenses for US based employees
  • BA/BS Degree
  • Relevant 5-7 years of experience in the financial services industry is preferable

Citigroup provides a variety of financial services to individuals, businesses, and governments around the world. Its offerings include consumer banking, credit services, corporate and investment banking, securities brokerage, and wealth management. The company operates in over 160 countries, allowing it to facilitate cross-border transactions and serve a diverse clientele. Citigroup's products work by leveraging its extensive global network and technology to provide efficient banking solutions, such as loans, investment management, and trading services. What sets Citigroup apart from its competitors is its strong focus on sustainability and social responsibility, demonstrated through its investments in environmental, social, and governance (ESG) initiatives. The company's goal is to create a positive financial and social impact while achieving growth and profitability.

Company Stage

IPO

Total Funding

$59.8M

Headquarters

New York City, New York

Founded

1812

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven solutions enhance Citi's competitive edge in automated lending and risk management.
  • Partnership with Pylon increases market share in mortgage trading.
  • Investment in fintech Capitolis leads to innovative financial products and services.

What critics are saying

  • Involvement with Windrose exposes Citi to geopolitical risks and regulatory scrutiny.
  • Investment in Validis may face challenges if technology fails to improve underwriting.
  • Integration challenges with Pylon's platform could delay benefits of institutional-grade products.

What makes Citigroup unique

  • Citi's global presence in over 160 countries enhances its competitive advantage.
  • Investment in blockchain technology streamlines cross-border transactions and trade finance.
  • Citi's commitment to ESG initiatives strengthens its brand and market position.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Paid Holidays

INACTIVE