Supervisor

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Contract & Payment Management 

• Lead a team that interprets and implements sales contract terms, ensuring payment schedules and release dates are executed accurately. 

• Produce and manage invoices for deposits and final payments. 

• Reconcile balances monthly and audit payments. 

Reservations & Rooming Coordination and Communication

• Manage reservations from initial inquiry to final touchpoint across multiple businesses. 

• Manage inventory for group bookings across multiple businesses. 

• Enter rooming lists and ensure updates are actioned promptly. 

• Ensure meal requests are reflected across systems. 

• Maintain communication with partners once contracts are countersigned. 

• Serve as a key point of contact between internal and external stakeholders. 

Team Collaboration & Support 

• Partner on-site location teams to support daily operations. 

• Create and foster an environment that is collaborative, service-focused, and fun. 

 Technology Adoption 

• Promote a culture of technological adaptability by ensuring the team is well-trained and prepared to leverage new systems effectively. 

• Continuously evaluate and recommend new technologies to address evolving business needs, improve team productivity, and support growth initiatives. 

Experience 

• Previous experience in hospitality, travel, or group reservations management. 

• Familiarity with hotel or attraction reservation systems. 

• Experience interpreting and executing the terms of sales contracts.

• Proficiency with Microsoft Office products.   

• Experience in implementing and managing tools like Passkey, Revenue Cloud, Fresh Desk, CRM platforms, workforce management, and knowledge systems is a strong advantage. 

Skills 

• Supervisory, organizational, and communication skills. 

• Strategic thinker with the ability to execute effectively in a fast-paced environment. 

• Proficiency in analyzing data and applying insights to improve service delivery and operations. 

Education 

• Bachelor’s degree in business administration, Hospitality Management, or a related field preferred

Key Attributes for Success 

• Proven ability to organize and prioritize multiple tasks in a fast-paced environment. 

• A strong sense of urgency and attention to detail—accuracy matters. 

• Excellent written and verbal communication skills – English, Secondary language is an asset. 

• Hospitality mindset with a service-first attitude toward clients and colleagues. 

• Sound judgment, adaptability, and a “can-do” attitude when things get unpredictable. 

• Experience working with geographically dispersed teams. 

• Resourcefulness, curiosity, and a drive to continuously improve processes. 

• Challenge the status quo

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.