Memory Care Program Manager

Job Summary

The GUIDE Memory Care Program Manager runs the day-to-day operations of Ennoble Care's established Dementia Care Program under the CMS Guiding an Improved Dementia Experience (GUIDE) Model. This role owns the program's administrative and compliance functions and serves as the day-to-day operational and escalation point for the Memory Care Coordinators, and personally carries a portion of the GUIDE patient panel as a Memory Care Coordinator. The Manager ensures ongoing compliance with CMS requirements for interdisciplinary dementia care, standardized service delivery, caregiver support, monitoring, and respite administration — keeping the program running smoothly.

Reports to: Senior Director of Ancillary Programs

Key Responsibilities

Program Operations & Day-to-Day Management

• Manage the day-to-day operations of Ennoble Care's GUIDE Program — clinical workflows, scheduling, and operational infrastructure.

• Maintain program workflows and standards aligned with CMS guidelines for standardized care services, interdisciplinary delivery, caregiver support, and care navigation.

• Own the program's administrative functions day to day, freeing the care coordinators to focus on patient and caregiver care.

Team Support, Supervision & Escalation

• Supervise and support the Memory Care Coordinators, and serve as their day-to-day operational and escalation point — resolving non-clinical questions and routing clinical concerns to the appropriate provider.

• Provide coaching, performance evaluation, and ongoing professional development. 

• Triage daily coordinator questions and program issues.

Direct Patient Care (Panel Responsibility)

• Personally carry a portion of the GUIDE patient panel, serving as the Memory Care Coordinator for those patients.

• For assigned patients: complete non-clinical assessments, build and maintain person-centered care plans, deliver the required tier-based monthly contacts, provide caregiver support and education, and coordinate respite and community services.

• Document every contact in a session note and meet the same documentation, contact-cadence, and DCMP billing standards required of the coordinators.

Operational Excellence & Care Delivery Oversight

• Ensure successful delivery of all standardized GUIDE services, including comprehensive assessments, person-centered care plans, ongoing monitoring, care coordination, medication oversight workflows, social-service referrals, and caregiver support.  

• Direct the team in coordinating community-based supports such as transportation, meals, caregiver programs, and other services outlined in GUIDE.  

Respite Services Program Management

• Oversee the administration of GUIDE respite services, ensuring caregiver awareness, eligibility review, scheduling, and adherence to CMS annual caps.  

• Build and maintain partnerships with in-home providers and adult day centers to ensure access and continuity of offerings. 

Compliance, Reporting & Quality Improvement

• Maintain full compliance with all CMS GUIDE model requirements—including data reporting, documentation standards, beneficiary tiering, and model integrity elements.  

• Develop internal dashboards, KPIs, and QI initiatives to monitor care quality, caregiver strain reduction, service utilization, and program outcomes. 

• Lead root cause reviews, optimize workflows, and implement continuous improvement processes across clinical and operational domains. 

• Own the program's administrative workflows — PAAF / alignment submissions, beneficiary notifications, respite authorizations and invoice / claims administration, and the monthly quality-data (HDR / PROMIS-10 / ZBI-22) submissions.

Beneficiary Identification, Alignment & Enrollment

• Direct beneficiary identification, referral intake, and the voluntary alignment process — ensuring eligibility requirements are met and maintaining steady enrollment from provider referrals and eligible claims-based lists.

• Oversee consent workflows and ensure enrollment processes meet CMS standards. 

Stakeholder & Community Partnership Development

• Serve as a key point of contact for CMS reporting and for community-based organizations, memory centers, and health-system partners.

• Establish collaborative agreements to ensure access to social supports, therapies, caregiver programs, and respite providers. 

Qualifications

Education & Experience

• Bachelor's or Master's degree in nursing, healthcare administration, social work, public health, gerontology, or a related field (or equivalent experience).

• 5+ years in dementia care, care coordination, value-based care, or population health, including team-lead or supervisory experience.

• Proven ability to run day-to-day healthcare program operations and support a care-coordination team.

• Active clinical license (RN or LPN) preferred.

Skills & Competencies

• Deep knowledge of dementia care, caregiver support models, and interdisciplinary care delivery. 

• Demonstrated success in operational leadership, change management, and process improvement. 

• Strong analytic ability with experience using EMRs, reporting systems, and quality dashboards. 

• Excellent communication, team leadership, and relationship-building skills. 

This is an in-office role in Marlton, NJ

Starting Salary: $65,000–$75,000 per year

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