Parts and Service Coordinator

Job Summary

Woods Machinery is seeking a customer-focused Parts & Service Coordinator to join our team at Bobcat of New Castle. The primary focus of this role is parts sales and customer support, ensuring our customers receive the right parts and service solutions quickly and efficiently. You will be the first point of contact for many of our customers, building strong relationships while supporting our service and parts departments.

Key Responsibilities

• Serve as a front-line representative for customers, delivering exceptional service with a focus on parts sales and product support.
• Collaborate with the Parts & Service team to meet departmental goals and maximize customer satisfaction.
• Purchase, track, and expedite parts and equipment for customer orders and internal department needs.
• Provide customers with order updates, status changes, and invoicing details in a timely manner.
• Promote in-store sales and merchandising, ensuring displays are clean, effective, and engaging.
• Conduct regular cycle counts, annual inventory counts, and assist with other locations as needed.
• Monitor part costs and pricing to ensure profitability within company guidelines.
• Assist with scheduling service work and coordinating technician activities when required.
• Perform quality checks on completed jobs, including test-driving customer equipment when necessary.
• Build and maintain strong customer relationships that encourage repeat and referral business.
• Address inquiries and resolve complaints quickly, escalating issues to Management when appropriate.
• Ensure accurate documentation of all parts and services on Work Orders and Parts Invoices.
• Review and price Work Orders, ensuring gross profit percentages are within company guidelines.
• Keep customers informed about service progress, obtain necessary approvals, and ensure payment prior to equipment release.
• Stay up to date on new equipment, parts, and tools, making recommendations for inventory when appropriate.

Benefits

• Health, vision & dental insurance
• Paid time off
• Retirement benefits
• Manufacturer-sponsored training
• Career advancement opportunities
• Monthly company lunch & company outings

Requirements

• 1+ years’ experience in construction equipment or automotive parts sales preferred (willing to train the right candidate)
• Strong customer service and sales skills
• Proficiency with computers and inventory systems
• Ability to multi-task and stay organized in a fast-paced environment
• Detail-oriented with excellent problem-solving skills
• Able to work independently as well as part of a team

About Us:

Woods Machinery is a second-generation family-owned business providing equipment sales, rentals, and product support since 1984. Woods Machinery represents the best compact equipment available in the marketplace by aligning with world class and industry leading manufacturers. Woods Machinery is the authorized dealer for Bobcat, Morbark/Rayco, Fecon, Wacker-Neuson, Green Climber and Protech.

Please visit www.woodsmachinery.com to learn more about us, our products, and services.