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Director, Program Management and Business Operations
Posted on 5/3/2022
Austin, TX, USA
Experience Level
Desired Skills
  • 10 years of work experience with a bachelor's degree or 8 years of work experience with an Advanced degree (e.g., Masters/MBA/JD/MD) or a minimum of 3 years of work experience with a PhD
  • Provide leadership and oversight to a team of technical program/project managers and business analysts for the planning, execution and delivery of end user products
  • Manage the professional development and growth of direct reports with an emphasis on inclusion and continuous growth, including goal and performance management
  • Strong people management skills with demonstrated ability to grow and mentor a high performing team
  • Direct project portfolio activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments
  • Identify and manage dependencies and impacts among programs / projects across the portfolio. Raise issues and risks and drive resolution or mitigation
  • Work with business and technology subject matter experts to define scope, create estimates, develop budgets and project plans, and produce documentation needed for funding approvals
  • Assist with user experience improvement activities related to End User customer satisfaction
  • Consolidate and manage all resource and project management estimates across the End User Operations team
  • Budget management (forecasting, reconciliation, areas for opportunity, etc.) for a $20M + annual budget
  • Development of policies, standards, and metrics reporting in support of the delivery of the End User Operations organization, adhering to Visa's Project Management Methodology (PMM) as appropriate. Enforce consistency and standardized processes across the team
  • Ensure that all programs and projects are in compliance with Visa's Project Management Methodology and Key Controls and that accurate and timely information is collected and reported regularly on project portfolio progress and financial status
Desired Qualifications
  • 12+ years of experience with a bachelor's degree or
  • 8-10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD)
  • Experience in a technology centric organization, with a concentration in project/program
  • Previous supply chain management experience preferred
  • Experience with vendor management with a focus on hardware/software agreements (e.g., Dell, Microsoft, etc.)
  • Customer Experience focused and Design Based thinking
  • Expertise in program / portfolio management with financial and budget management experience in a product delivery environment
  • Strong knowledge of SDLC principles and practices
  • Direct management of project / program managers and experience with coaching for success
  • Exceptional collaboration and partnership skills in a global environment with cross-functional teams
  • Must possess strong organizational and process management skills, ability to manage with influence in a highly matrixed environment
  • Excellent oral, written, and presentation skills for effective communication with multiple organizational levels, including senior management
  • Strong leadership, enthusiasm, and accountability with high attention to detail and quality
  • Ability to adapt quickly to changing priorities, assignments, and roles
  • Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed execution
  • Expert in the use of program and business management tools

10,001+ employees

Leading credit card company
Company Overview
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.