Network Engineer

Job Responsibilities:

• Manage and maintain the design and equipment (such as VeloCloud Edges, switches, access points, etc.) that constitutes the information infrastructure. 
• Research and implement new technologies into the Data Network that will increase the productivity of the employee’s. 
• Resolve issues escalated from Tier-1 support and engage with/escalate to Store & Core Network support staff.
• The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. 
• Establish performance baselines and thresholds for VeloCloud edges, switches, access points, and wireless clients.
• Understand and identify bandwidth, reliability, and minimum latency requirements based off amount/type of supported devices.
• Perform trend analysis and mitigate incidents using the following tools: SevOne, LogicMonitor, SumoLogic, VeloCloud Orchestrator, Mist and Cisco Wireless portals, ServiceNow.
• Create and maintain technical diagrams of the LAN/WAN architecture.
• Support, maintain, and manage Cisco and Mist wireless environments. Must have experience and understanding in wireless technologies. 
• Troubleshoot all issues using the OSI model and be able to document and show that each layer has been validated. 
• Design structure of additional file servers as we grow beyond the capacity that exists today.
• Implement configuration changes to network hardware and identify when changes need visibility and approval before implementing. Must be able to identify what types of changes could impact service.
• Maintain TCP/IP configurations throughout the LAN/WAN.
• Track total incident resolutions via ticket queues and email escalations and relay this data to the Network manager before going off-shift. 
• Document all weekly tasks/requests and provide daily updates in Jira.
• Create and Manage Network ACL through use of Next Generation Firewalls and Software Defined WAN technologies
• Maintain a good working knowledge of current infrastructure and future trends and technologies.
• Research patches, updates, firmware and related sources for possible issues and perform updates as needed
• Available to work flexible hours, including weekends and holidays."
• Supervisory Responsibility: None

Basic Qualifications:

• CCNA or equivalent certification
• Must have experience supporting and working with: enterprise-level wireless networks, cisco switches, VoIP, monitoring platforms, working with vendors/on-site technicians.
• Minimum 4 years experience managing a large and complex WAN utilizing multiple networking protocols.
• Prefer experience administering or engineering a LAN with 375+ nodes including 1-2 years working with Cisco IOS. 
• Network technologies including but not limited to: BGP, OSPF, MPLS, VLANs, VXLAN
• Firewall ACL’s and IPSEC tunnel configuration and troubleshooting
• Ability to prioritize rapidly shifting priorities and workloads, follow SOP’s, project steps and procedures and create SOP documentation and suggest timeframes for completion of new projects.