About The Team

We're looking for a content designer with experience in conversation design for customer support chatbots and a passion for LLM’s to help shape the future of automated support experiences at DoorDash. In this role, you'll design, optimize, and refine chatbot and AI-driven interactions to ensure seamless, human-centered support experiences. You'll collaborate closely with product managers, engineers, data analysts, and customer support teams to build intuitive, effective, and empathetic conversational flows. At DoorDash, we’re committed to operating at the lowest level of detail and maintaining a high craft bar in service of our customer obsession. If you’re passionate about crafting clear, engaging and effective chatbot interactions that enhance the customer experience, we’d love to hear from you!

About the Role

Design conversational experiences for AI-driven chatbots and virtual assistants, focusing on customer support scenarios.
Develop content strategy, dialogue flows, and scripts that align with brand voice, customer needs, and business objectives.
Optimize chatbot responses for clarity, efficiency, and empathy, ensuring seamless user interactions.
Test, analyze, and iterate chatbot performance using qualitative and quantitative data (e.g., chat logs, customer feedback, and analytics).
Partner with UX designers, engineers, product managers, and data scientists to continuously enhance chatbot capabilities.
Maintain content guidelines, tone of voice, and best practices for conversational design.
Contribute to the evolution of AI-driven customer support by exploring new technologies and trends in NLP and automation.

You're excited about this opportunity because...

3+ years of experience in content design, UX writing, conversation design, or chatbot development, preferably in customer support or service automation.
Strong understanding of conversational UX principles, NLP, and chatbot frameworks.
Excellent writing skills with an ability to craft concise, natural, and user-friendly dialogue.
Experience working with chatbot platforms (e.g., Dialogflow, Lex, Rasa, Ada, etc.) and analytics tools.
Familiarity with customer support workflows, escalation paths, and self-service strategies.
Ability to interpret data and customer feedback to refine and optimize chatbot performance.
Strong cross-functional collaboration skills and experience working with product, engineering, and support teams.
Bonus: Knowledge of AI, machine learning, or localization for chatbot interactions.

We're excited about you because...

You'll have the opportunity to shape the future of AI-driven customer support at DoorDash.
Work with cutting-edge AI and automation technologies to improve user experiences.
Collaborate with a team that values user-first thinking, innovation, and continuous learning.
Make a meaningful impact by helping customers get the right answers, faster and more efficiently.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$124,400—$183,000 USD

$148,200—$218,000 USD

$176,800—$260,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Content Designer

Support

DoorDash

Compensation Overview

About The Team

About the Role

You're excited about this opportunity because...

We're excited about you because...

About DoorDash

Our Commitment to Diversity and Inclusion

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What believers are saying

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