IT Helpdesk Engineer
Posted on 2/6/2024
INACTIVE
Exabeam

501-1,000 employees

Cybersecurity
Company Overview
Exabeam's mission is to light the way and unleash security teams and organizations by removing the obstacles of outdated tech, rigid mindsets, and talent shortages to make security success the norm.
AI & Machine Learning
Cybersecurity
Data & Analytics

Company Stage

Series F

Total Funding

$434M

Founded

2013

Headquarters

Foster City, California

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-1%

2 year growth

20%
Locations
San Mateo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
IT & Security
Requirements
  • Real world hands-on experience with IT technologies
  • An Associates degree or a Bachelor’s degree is a plus
  • Minimum of 6-18 months of experience providing face-to-face desktop support to internal users is preferred
  • Experience with desktop support on Windows and macOS
  • Basic experience supporting online conferencing technologies (e.g., Zoom, Microsoft Teams, etc.)
  • Basic experience supporting Google Workspace and Microsoft Office 365
  • Experience providing support to remote and geographically-distributed users
  • Strong written and verbal communication skills
  • Ability to prioritize tasks and work independently, while closely collaborating with team members
  • Technical curiosity and ability to work in a fast-paced environment
  • Ability to learn while producing positive results for employees
Responsibilities
  • Track requests within a ticketing system in an organized and reportable manner
  • Provide quick and effective assistance for internal teams
  • Handle local and remote employee requests; troubleshoot issues with hardware, software, applications, and network connectivity
  • Track IT inventory, procurement, and refresh of software and hardware assets
  • Partner with HR and Recruiting teams to support the onboarding process for new hires, including hardware setup and application access
  • Purchase laptops and peripherals for global workforce
Desired Qualifications
  • Experience with Active Directory is a plus