Night Duty Manager

Job Description

As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.

You will:

• Oversee night audits, end-of-day reporting, and financial reconciliation
• Act as the primary point of contact for all guest issues and emergencies overnight
• Ensure guest check-ins/outs are completed efficiently and professionally
• Monitor the building’s security and perform regular night walks and health & safety checks
• Assist with cleaning, stock control, and light F&B duties where required
• Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
• Support and guide any night staff on duty, ensuring policies and standards are followed
• Respond to fire alarms or incidents in line with the hotel’s emergency procedures

Qualifications

We’re looking for someone who:

• Has prior experience working in a hotel front office or supervisory night role
• Understands night audit procedures (training provided if needed)
• Can stay calm and make confident decisions in emergency or high-pressure situations
• Is self-reliant, responsible, and proactive in solving problems
• Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
• Communicates clearly in English (spoken and written); other languages are a bonus
• Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.

Compensation: 30000 to 32000 (GBP) (YEARLY)