Agent Experience

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

As an Agent Experience, Product Manager, you’ll play a key role in delivering great conversations in Replicant’s AI Agents that handle calls for our enterprise clients. Each of our AI Agents serves thousands of people every day. Working closely with our customers and engineering teams, you’ll gather business, user, and technical requirements; analyse call recordings and agent training material to identify the personas and use cases we are solving for. You will then work alongside our engineers to build the agent, and improve it post-launch with a data-driven roadmap. You’ll also contribute to the roadmap and development of new AI products in our AI Agent platform to ensure that we deliver great conversations at scale and continue to push the boundaries of conversational flexibility and accuracy.

What You’ll Do

• Own end-to-end AI Agent experience design, build, and roadmap, creating seamless, intuitive, and high-performing user experiences across use cases and industries

• Work directly with Replicant customers to deeply understand caller behaviour, business needs, and opportunities for automation

• Design AI-based, conversation-driven, and customer-facing experiences, including AI agents and other complex interactive applications

• Use Replicant’s no-code/low-code platform to build, iterate, and refine conversation flows throughout the implementation lifecycle

• Partner with Engineering and Engagement teams to define technical requirements and ensure successful system integrations and user outcomes

• Use analytics and visualization tools to track and improve AI Agent performance, owning success metrics during post-launch hypercare

• Help evolve our internal design standards and best practices through experimentation and data-driven iteration

• Collaborate with Product teams to evaluate and implement new features, tasks, and reusable assets into our AI Agent platform

What You'll Bring

• Systems Thinking: You can think structurally about how to design and connect various systems and touch-points to deliver a unified voice experience. You’ve likely worked on platforms or large-scale system integrations

• User centricity: You can understand the personas of our clients calling in, and craft great conversations that cater to their needs

• Strong Client Communication Skills: You’re comfortable presenting to clients, leading workshops, and explaining complex concepts clearly. You thrive in high-ambiguity, fast-paced environments and are confident navigating constant change

• API Fluency: You have a solid understanding of how APIs work and can design around their capabilities and constraints. You don't need to be an engineer, but you can think through technical dependencies

• Platform Mentality: You’ve built or contributed to systems where reusability, scalability, and architecture matter. You think beyond the single user flow and understand how the pieces fit together

• Prompt Engineering Skills: You know how to write and refine effective prompts for LLMs and understand how to tailor them for performance and consistency

• Experience with Data: You're analytical by nature and comfortable using tools like Tableau, Looker, or PowerBI to evaluate conversational outcomes. Bonus points if you know SQL, R, or Python

• Bias for Action: You’re self-directed, eager to learn, and don’t require extensive handholding. You’re comfortable taking initiative and adjusting course as needed

• Comfort with Ambiguity: You thrive in uncertain environments, thinking outside the box to find creative solutions when requirements are evolving or undefined

Qualifications

• 2–3 years of experience working on AI products or project for Enterprise clients

• BS/MS degree in Interaction Design, HCI, Information Systems, or a related field

• Demonstrated ability to build and launch systems, not just interfaces

• Public portfolio, GitHub, or examples of systems thinking in action (not just Figma screens)

  #LI-Remote

For all full-time employees, we offer:

🌴 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal

🖥️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them

📍 Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar

🏋️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being

💸 Compensation that matches your impact: competitive salaries in the company you’re helping to build

📈 Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.