Full-Time

Inspection Call Center Rep

Porch Group

Porch Group

501-1,000 employees

Software platform providing home services and moving concierge.

Consumer Software

$16.97 - $22.6hourly

The benefits package includes comprehensive coverage for health, life, and financial wellbeing, along with traditional healthcare benefits and pre-tax savings options.

Junior, Mid, Senior

Carmel, IN, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • High school diploma or equivalent
  • Reliable transportation
  • A passion for helping others
  • Excellent written and verbal communication skills
  • Aptitude to learn and understand technical terminology
  • Data entry experience preferred
  • Ability to work in a fast-paced team environment
  • Ability to understand and follow multiple complex processes
  • Calendar and scheduling experience preferred
  • Strong problem-solving capability
  • Call center and customer service experience preferred
Responsibilities
  • Handling a large volume of in-bound and out-bound calls
  • Consulting with inspectors, buyers, sellers, agents, and other real estate parties
  • Answering customer questions about products, pricing, and availability
  • Scheduling inspections through scheduling software
  • Maintaining and updating scheduling software, calendars, and agendas
  • Providing efficient and accurate communication to clientele through proprietary software
  • Providing excellent customer service by answering 75+ calls per day
  • Recommending and up-selling products and services through warranty guarantees
  • Executing sales and taking credit card payments

Porch Group, a Seattle-based vertical software platform, offers a unique blend of software and services to a vast network of over 28,500 home service companies, demonstrating its industry leadership and competitive advantage. The company's culture is centered around simplifying the homebuying process, providing a moving concierge service that assists homebuyers in making informed decisions on essential services. With its technical innovation, Porch Group has effectively streamlined various home services, including insurance, moving, security, and home repair, setting it apart from its competitors.

Company Stage

IPO

Total Funding

$648.9M

Headquarters

Seattle, Washington

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

18%

2 year growth

43%
INACTIVE