Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
We are seeking a highly motivated Business Analyst with expertise in Sunrise Acute Care to join our team at Wyckoff Heights Medical Center in Brooklyn, NY. In this role, you’ll be instrumental in optimizing clinical workflows for order entry, result review, and more, directly supporting exceptional patient care
Responsibilities:
- Collaborating closely with clinical staff at Wyckoff Heights Medical Center to understand their specific needs and workflows for order entry and result review.
- Translating these requirements into tailored configurations for Sunrise Acute Care, ensuring they effectively support Wyckoff Heights Medical Center’s unique environment.
- Front end Sunrise configuration including but not limited to: Order sets and templates specific to Wyckoff Heights Medical Center’s specialties and practices, medications, labs, procedures, and other order types used at Wyckoff Heights Medical Center
- Alerts and notifications for critical results based on Wyckoff Heights Medical Center’s guidelines
- Developing and maintaining comprehensive documentation for the configurations implemented at Wyckoff Heights Medical Center.
- Testing configurations thoroughly to ensure functionality and adherence to Wyckoff Heights Medical Center’s workflows and user needs.
- Troubleshooting and resolving configuration issues related to orders and results specific to Wyckoff Heights Medical Center’s setup.
- Directly interface with business users by responding to support calls escalated by the Service Desk.
- Participate in user focus groups and requirements workshops, vendor training and demonstrations.
These are consistent accountabilities for all staff.
- Assist in supporting activations and rollouts.
- Consistent efforts to deliver quality solutions as per agreed scope.
- Customer focus and close alignment with the customers’ business objectives.
- Ensure efforts to continually improve domain knowledge.
- Ensure the quality of the deliverables as per the defined defects standards
- Document issues with resolutions and share with team members to improve team productivity.
- Provide data to generate team performance metrics.
- Knowledge transfer with other team members to improve overall team education level
- Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
- Adherence to the defined standards.
- Take initiative and drives to bring to logical conclusion; proactive approach.
- Provide accurate and timely information and escalates when there are issues.
- Actively participate in meetings and make valuable contribution.
Academic and Professional Qualifications:
- BA or BS degree preferred and/or other relevant combination of training and experience.
Experience:
- 5-7 years Health IT Industry experience preferred
- 7-10 years practical experience in providing technical support and maintenance on clinical applications preferred
- Allscripts Sunrise Clinical Manager experience required
- Sunrise Acute Care: In-depth knowledge of Sunrise Acute Care functionality and configuration
- Excellent client facing skills with the ability to thrive in a highly critical environment
- Strong written and verbal communication skills
Travel Requirements:
- May require local travel
- May require other travel for business needs
Working Arrangements:
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$80,000—$100,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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