SF&I Analyst

Your Impact

The Analyst role within the Home Services SF&I team is foundational to ensuring the accuracy, efficiency, and success of the SF&I business model. Focused on auditing sales transactions, payments, and ensuring compliance with operational standards, the Analyst is detail-oriented and highly organized. This position supports the broader SF&I team by monitoring sales, managing accounts payable requisitions, and conducting weekly audits to maintain financial and operational integrity. Additionally, the Analyst plays a crucial role in supporting accounting reconciliations, updating and testing lead forms, and resolving inquiries and escalations from stores and field leadership. The Analyst’s work ensures that SF&I operations run smoothly, supporting the team’s ability to meet financial and operational goals.

What You Will Do

• Audit of all sales transactions from IME to ensure all sales made it to Lowe’s.
• Audit of all payments from IME to ensure all payments made it to Lowe’s.
• Monitor and manage distribution of Cha-ching sales notification e-mails to stores and field leadership.
• Monitor and manage payable requisition, identify yesterday’s completed jobs, write offs, and non-revenue SKUs, opening requisition(s) in Spend Management and routing for Director, VP, SVP approval.
• Monitors and manages weekly requisitions to debit payables to IME for negative adjustments and holds.
• Perform weekly audits of all ZIP and Store coverage to ensure appropriate ZIP code coverage.
• Support accounting in resolving questions on month end reconciliation of payables, payments, and transactions.
• Coverage updates, validation, and testing for Lowes.com lead form changes, and updates in the Lead App/ Scheduler.
• Support resolution of inquires, escalation and issues relating to SF&I from stores and field leaders.
• Provide aged sales that are not yet installed, and bad debt reporting as they accrue to NIMs.
• Monitor business, often based on prior escalations, to watch for and resolve issues. Support SF&I PROvider management by identifying trends and sharing with Services Team.

Required Qualifications

Bachelor’s Degree Business, Management, Operations or related field

3-5 Years Experience in project / process management, data analytics, or services/merchandising /store operations

Preferred Qualifications

1-2 Years Experience with reporting systems such as SQL, MicroStrategy or DART

About Lowe’s 

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com. 
 

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.