Impact

As an Engineering Manager working in Birmingham you will lead a team focused on operating and providing support for IT systems and platforms dedicated to endpoint deployment, MDM and SSO operations, while identifying opportunities to better leverage technology across the Shipt environment.

Every day you will manage a team of 4-6 individuals located in Birmingham and at our remote Headquarters in SF and MN. While no day will look the same, you will spend 60% of your time managing the team and 40% of your time developing automations, leveraging reporting to determine process improvements, and supporting IT systems. The core team activities include procurement of all hardware and accessories, asset management, onboarding/offboarding employees, supporting all office conference rooms and A/V systems, and providing technical support for any issues or questions related to account access or endpoints. You will work heavily with Google Workspace, Okta, Zoom administration, JAMF, ServiceNow and Salesforce. In this role you will be responsible for developing systems which lead to improved process efficiency and minimizing manual intervention.

• 5+ years leading or managing an IT Helpdesk or a Tier 1 / Tier 2 support team

• Experience with planning, researching and developing policies, standards, and procedures.

• Experience with endpoint security and IAM best practices.

• 2+ years Automation or SaaS tool deployment experience.

• Experience developing, implementing and training on  High-code or Low-code applications. 

• Ability to coach, mentor, and lead team members and foster a learning and growing environment.

• Experience with technical change management and educating staff members on IT best practices or common enterprise system functionality.

• Experience providing IT support to high level executives.

Work Arrangement:

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader.  Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More.

Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need any accommodations.