Deployment Strategist

Build the infrastructure that keeps grandma home.

Home care runs the way it has for forty years — manually, by humans, on phone calls. Every referral fielded by a coordinator on the other line. Every shift filled by a scheduler with a spreadsheet. Behind every missed call is a discharge planner who hangs up and dials the next agency. Behind every unfilled shift is an 82-year-old who didn't get her bath.

By 2030, 80 million Americans will be over 65. The largest home care agencies in the country are betting they can answer that demand by deploying AI agents across hundreds of branches. Zingage is the operating layer underneath their intake, scheduling, care coordination, compliance, and patient engagement.

The gap we're filling

We've done the job. Our team has worked the shifts, taken the calls, and logged the late nights that schedulers live through every day. We didn't study this problem from the outside. We built from inside it.

That's why it works.

Who we are

Strong opinions. High bar. No interest in doing things the easy way when there's a better one.

Engineering at Ramp and Datadog. Trading infrastructure at Citadel. Product and operations at Reddit, Uber, and Crowdstrike. Early teams at healthcare AI companies, Tandem & Tennr. Former founders who've built and sold companies before this one.

How we work

We run on four values. Not aspirations — expectations.

• Customer first. The patient, the caregiver, the agency. When a decision requires a tradeoff, their experience wins.

• High velocity. Speed and direction. We move fast because patients are waiting. We pause when direction is unclear — shipping the wrong thing fast is slower than getting it right.

• Extreme ownership. Own the outcome, not just your tasks. Drive the result. Escalate when blocked. Accept the accountability.

• Care. About your craft, your teammates, and the families depending on what you build. The discipline to give hard feedback, refuse to ship something broken, and notice when someone is struggling.

About the role

You're the operating half of a two-person deployment unit — one FDE, one Deployment Strategist, jointly accountable. You own everything the FDE doesn't: the relationship, the rollout, the change management, and the outcome.

You embed with the agency. You earn trust from the owner down to the after-hours coordinator. You hold the outcome from kickoff through the lifetime of the deal.

Deployment is how Zingage builds its reputation. Every expansion, referral, and product decision traces back to what happened in the field.

Strong performance opens three paths: DS Lead, a product role, or GTM leadership. You'll report to Deployment/Product Leadership.

What you'll do

• Run structured discovery across every department — shadow coordinators, interview branch managers, map how work actually flows. Translate what you hear into the structure the FDE builds from

• Own the weekly working group — set the agenda, drive the action items, and hold internal and customer stakeholders accountable between sessions. Deployments don't slip on the technical side; they slip when no one is doing this job

• Stay close after go-live — first contact for the agency, own the issue queue, and triage before anything reaches the FDE

• Deliver the QBR every quarter — own the numbers, the narrative, and the conversation with the executive sponsor

• Run training and change management — onboard users, build internal champions, and make the workflow stick after you step back

• Build the playbook and feed the product: document what works, translate recurring friction into prioritized feedback, and follow through until it ships

What we're looking for

Four things. In order.

1. Deployment ownership. You've run engagements end-to-end — not just to go-live but to adoption. You've trained frontline teams, built internal champions, and made the workflow stick after you stepped back. You hold the deadline when stakeholders pull in five directions. You don't wait for permission to push.

2. Operational intelligence. You walk into an agency and figure out how it actually works — not how the org chart says, but how the after-hours coordinator handles a missed shift at 2am. You ask the question behind the question. What the agency tells you they need and what actually needs to change are rarely the same thing.

3. Executive range. You QBR with a COO and train a frontline coordinator in the same week without losing altitude on either. You flag risk before it lands in the customer's lap. The relationship you build is an expansion relationship, not a renewal one.

4. Product translation. You're the clearest signal the product team gets from the field. When you see the same friction three times, you write it up. And you follow through until it ships.

Also: 3–5 years in implementation, deployment, or a TAM/engagement manager role. Strong writing — your QBR decks don't need editing. Comfortable in a technical conversation without being the engineer. NYC-based; 25–40% travel.

Interview process

1. Intro call — 30 min with Deployment/Product Lead. First filter: ownership mindset, deployment experience, role clarity

2. Live case — A deployment scenario using real customer context. We walk through discovery findings and ask you to build a rollout plan and handle a stakeholder escalation in real time. No take-home — we move fast

3. On-site — Present your case findings as if you're running a QBR with an executive sponsor. Panel debrief follows. Strong candidates receive an offer the same day

What we offer

• Competitive base and equity (see above)

• Equipment stipend — use what you need to do your best work

• Luxury gym membership in NYC

• Daily lunch. Dinner for the late night work jams.

• Time off as needed — we care about output, not hours

• Happy hours, poker nights, and builder events in our Soho office. We're regulars at Manjul Coffee & Toad Hall.

• Snacks in office - few favorites include Gruns gummies, sardines, protein bars. also, midday froyo runs!

Apply

Our promise: real ownership, hard problems, and work that ends up in someone's home. If that's what you're looking for, let's talk: [email protected]