Regional Operations Specialist

Job description

Delivery Associates works with leaders in the public sector and social impact organizations to solve problems, build consensus and implement policies and programs that impact millions of people. We use a clear methodology to solve problems and help our partners deliver results. We’re successful in part because we master our approach and in part because we are empathetic, resourceful, level-headed, and dedicated to our clients and the people they serve.

We are seeking a Regional Operations Specialist to support our Africa region as part of our Central Operations function.

This role plays a critical part in enabling the region to operate effectively by supporting colleague experience, ensuring smooth regional operations, and acting as a bridge between central functions and regional teams.

Key Responsibilities

Colleague Experience

• Support onboarding of new colleagues (devices, access, processes) to ensure a smooth start in the region
• Serve as a general point of contact for colleagues on tools, documents, and processes
• Coordinate pulse reporting and support follow-up on key insights
• Support organization of regional retreats and other in-person or virtual events (logistics, coordination)
• Provide local support on Duty of Care topics in coordination with central teams

Regional Administration

• Analyse staffing, people, and impact data to support regional decision-making
• Maintain and update regional knowledge resources (e.g. Guru pages)
• Coordinate regional and cross-regional routines and ensure smooth operational cadence
• Support general travel coordination across the region

Regional Representation & Central Coordination

• Build and manage diverse talent pipelines aligned to hiring needs, partnering with stakeholders to drive progress, remove barriers, and use data and market insights to inform decisions
• Lead the end-to-end hiring process, advising hiring managers on best practices and candidate selection, managing offers and background checks, and ensuring a high-quality candidate experience and accurate hiring system tracking
• Act as a regional point of contact for central functions, supporting rollout of new tools and processes (e.g. Guru, MS365)
• Support DPO-led initiatives, including launch of new tools and procurement of IT devices
• Ensure regional alignment with central processes, while adapting to local context where needed
• Support implementation and adoption of new systems and ways of working

Core Competencies

• Communication: clear and structured communication across global teams
• Collaboration: ability to work effectively across regions and functions
• Problem-solving: proactive and solution-oriented mindset
• Ownership: ability to independently manage tasks and drive outcomes

Mindsets

We work well with people who are:

• Adaptable: comfortable working in a dynamic, evolving environment
• Accountable: reliable and self-directed in a remote setup
• Driven: motivated by impact and delivery
• Curious: eager to learn and improve
• Collaborative: values teamwork and diverse perspectives
• Inclusive: respectful and open to different backgrounds and viewpoints

Required Skills / Experience

• 5+ years of experience in operations, administration, consulting, or similar environments
• Strong organisational and project management skills
• Ability to manage multiple priorities and stakeholders
• Strong analytical mindset (data, reporting, insights)
• Excellent written and spoken English, French language skills are an advantage
• Experience working in a global or multi-country environment is a plus
• Applicants must be based in a country in Africa and have the legal right to work in their country of residence. Delivery Associates will not sponsor work authorization or visas.

What We Offer

• Exposure to colleagues and leaders working across regions and central functions in a global, mission-driven organization
• Opportunity to be part of a growing organization supporting transformative work around the world
• Flexibility in a remote working environment

About Delivery Associates

We help governments, foundations, and social impact organizations all over the world turn big ideas, campaign promises, and ambitious goals into everyday reality for the people they serve. With over ten years of experience and expert staff guiding our work, Delivery Associates has delivered impact in areas ranging from education reform in the US to microfinance in South America to agricultural reform in Africa and the Middle East. We approach every problem with a strong bias towards implementation, an open mind to possibilities, empathy for governments and residents, and a strong values system. We are always asking ourselves, our partners, and our clients: What would it take to make change happen?

To learn more about Delivery Associates please visit deliveryassociates.com/our-work or contact our talent team at [email protected] for more information on opportunities to join our team.

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