Full-Time

Senior Solutions Engineer

Ad Platforms

Confirmed live in the last 24 hours

The Walt Disney Company

The Walt Disney Company

10,001+ employees

Leading producers & providers of entertainment and information

Senior

London, UK

This role will require you to be onsite 4 days a week in our London office.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Datadog
MySQL
SQL
Zendesk
JIRA
Snowflake

You match the following The Walt Disney Company's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree or relevant years of experience required. Degree or equivalent experience in Information Technology, Computer Science or in a related field preferred.
  • 5+ years shown experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
  • Experience in ad technology, operations, support or incident management.
  • Strong grasp of online video and display (direct and programmatic transactions) advertising and monetization.
  • Proven understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
  • Solid understanding of digital video experience and/or digital asset management. Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs).
  • Proficiency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
  • Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms).
  • Experience handling a support ticket queue in JIRA, Zendesk, or similar system.
Responsibilities
  • Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
  • Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
  • Investigate complex issues, diagnose product bugs, and resolve requests.
  • Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives.
  • Maintain detailed support documentation for both internal and external use to strategically identify, distribute and implement Disney’s Standards and Practices.
  • Contribute to the development of standard methodologies, team processes, and peer training of asset ingestion and review processes.
Desired Qualifications
  • Strong communicator who understands the core principles of advertising technology; preferably with focus in video.
  • Highly motivated self-starter with the ability to work well individually and as part of a team. Have a 'do what it takes' attitude.
  • Ability to think on your feet during ambitious situations, adaptable to change, and thrive in a fast-paced environment.
  • Impeccable written and verbal communication, time management and interpersonal skills.
  • Strong analytical skills and passionate about answering questions with data.
  • Excited to work in a high-growth and magical company!
The Walt Disney Company

The Walt Disney Company

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Company Stage

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Total Funding

N/A

Headquarters

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Founded

1923