Full-Time

Senior Solutions Engineer

Ad Platforms

Confirmed live in the last 24 hours

The Walt Disney Company

The Walt Disney Company

10,001+ employees

Leading producers & providers of entertainment and information

Senior

London, UK

Requires onsite presence in London for four days a week.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Datadog
MySQL
SQL
Zendesk
JIRA
Snowflake
Requirements
  • Bachelor’s degree or relevant years of experience required. Degree or equivalent experience in Information Technology, Computer Science or in a related field preferred.
  • 5+ years shown experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
  • Experience in ad technology, operations, support or incident management.
  • Strong grasp of online video and display(direct and programmatic transactions) advertising and monetization.
  • Proven understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
  • Solid understanding of digital video experience and/or digital asset management. Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.)
  • Proficiency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
  • Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)
  • Experience handling a support ticket queue in JIRA, Zendesk, or similar system.
Responsibilities
  • Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
  • Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
  • Investigate complex issues, diagnose product bugs, and resolve requests.
  • Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives.
  • Maintain detailed support documentation for both internal and external use to strategically identify, distribute and implement Disney’s Standards and Practices.
  • Contribute to the development of standard methodologies, team processes, and peer training of asset ingestion and review processes.
The Walt Disney Company

The Walt Disney Company

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Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1923