Full-Time

Sr. Director

Enterprise Service Management

Updated on 3/10/2025

Warner Bros.

Warner Bros.

5,001-10,000 employees

Produces and distributes movies and TV shows

No salary listed

Senior, Expert

Atlanta, GA, USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
ServiceNow
Requirements
  • 15+ years of leadership experience in enterprise service management, IT service management, or related fields, with at least 7 years in a senior leadership role
  • Proven track record of leading large-scale transformation initiatives, particularly with a focus on service-as-a-product delivery models
  • Demonstrated success in managing and mentoring large, complex, and diverse teams in a global enterprise environment
  • Deep understanding of Service Management principles, frameworks (e.g., ITIL), and best practices, with a strong focus on implementation and operational excellence
  • Experience with ServiceNow and other industry-leading platforms to enable service transformation
  • Exceptional leadership skills, with the ability to inspire, motivate, and guide high-performing teams
  • Strategic thinker with the ability to develop and execute long-term plans and initiatives that align with organizational goals
  • Superior analytical and problem-solving skills, capable of developing and implementing effective solutions
  • Strong financial acumen, with experience managing budgets and identifying cost-saving opportunities
  • Strong track record of building and maintaining strategic relationships across all organizational levels
  • Excellent communication and stakeholder management skills, with the ability to effectively interface with executive teams and gain buy-in for transformational initiatives
  • Bachelor’s degree in Business Administration, Information Technology, or a related field (MBA preferred)
Responsibilities
  • Drive the adoption of the 'Service as a Product' (SaaP) approach by leading the design, delivery, and management of services within the Enterprise Service Management (ESM) function
  • Develop and execute a bold, innovative ESM strategy that transforms the organization's approach to service management
  • Champion the shift from traditional IT service management to a comprehensive enterprise service management model
  • Collaborate closely with the VP of Enterprise Service Management Office (ESMO) to ensure strategic alignment of transformation initiatives with operational goals
  • Own and oversee the execution and delivery of transformation projects, ensuring they align with the strategy and deliver measurable outcomes
  • Develop and coordinate the transformation roadmap, ensuring all key stakeholders are consulted, engaged, and aligned throughout the process
  • Foster a culture of collaboration, innovation, and continuous improvement within the transformation teams
  • Establish and Lead an Enterprise Service Management Community of Interest Council
  • Manage transformation projects end-to-end in collaboration with the VP of ESMO and VP of Service Management Engineering
  • Oversee the work of Transformation Architects and Service Architects
  • Design and enhance enterprise service products
  • Monitor project progress and implement corrective actions as necessary
  • Facilitate regular project status updates with stakeholders
  • Establish and maintain a robust change management process
  • Drive the adoption of new processes and technologies across the organization
  • Evaluate the effectiveness of implemented solutions using performance metrics and feedback
Desired Qualifications
  • Higher ITIL certifications (e.g., ITIL Strategic Leader)
  • Relevant Service Architecture qualifications
  • Certification in Project Management (e.g., PMP)
  • Familiarity with media and entertainment industries or experience in a national/global organization

Warner Bros. produces and distributes a variety of entertainment content, including movies, TV series, and digital media. Their extensive library features popular titles like "Fury of the Gods," "Black Adam," and "Friends," which are available for purchase or streaming on platforms such as HBO Max. The company generates revenue through box office sales, digital and physical media sales, licensing deals, and streaming subscriptions. Unlike many competitors, Warner Bros. owns a vast portfolio of intellectual property, allowing them to monetize their content across multiple channels. Their goal is to maintain a strong presence in the global entertainment market by diversifying their revenue streams and maximizing the value of their content.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Burbank, California

Founded

1918

Simplify Jobs

Simplify's Take

What believers are saying

  • Nostalgic content like 'The Goonies 2' can drive significant revenue.
  • Cross-platform engagement with characters like Conan boosts merchandise sales.
  • Co-financing agreements help expand production capabilities and mitigate risks.

What critics are saying

  • Competition from Disney's 'skinny bundles' may impact streaming growth.
  • Co-financing with Domain could lead to creative control conflicts.
  • Fan expectations for sequels like 'The Goonies 2' may not be met.

What makes Warner Bros. unique

  • Warner Bros. owns a vast library of iconic films and TV shows.
  • The company leverages multiple revenue streams, including box office and streaming.
  • Warner Bros. engages in diverse licensing agreements for merchandise and video games.

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Benefits

Health Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Holidays

Wellness Program

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