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Partner Success Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • General knowledge of the ConnectWise products and platform features, capabilities, and best use
  • Expert knowledge of a minimum of 2 ConnectWise products an able to conduct both product health checks and product mentoring sessions
  • Navigate customer organizational structures to identify and build relationships with executives and stakeholders
  • A strong customer focus and ability to build relationships and establish trust, respect, and communication effectively and quickly
  • Possess technical acumen and business management skills
  • Strong knowledge of business processes (Sales, Marketing, Service, Support)
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Strong knowledge of the IT Service Provider market and business
  • Effective at leading and facilitating executive meetings and workshops
  • Exceptional time management and project management skills
  • Bachelor's degree required
  • MBA preferred but not required
  • 6 years of relevant experience required
  • 5+ years of SaaS industry experience strongly desired
  • Professional office environment
  • Ability to travel 30% of the time
  • Ensure that partners derive maximum value from their investment in the ConnectWise platform, utilize all of their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
  • Build and nurture relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
  • Propose solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
  • Working collaboratively with the account teams and ConnectWise Execs, effectively network within accounts in order to help partners achieve their objectives
  • Monitor partner usage data, health indicators, maturity scores, renewal dates and growth opportunities and translate into strategies for success
  • Evangelize the capabilities of ConnectWise across the entire platform
  • Develop an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
  • Identify risks to the partner achieving their stated business goals
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Travel to partner locations and IT Nations events such as Share, Evolve, Explore and Connect
  • Help create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team
  • Identify processes to facilitate cross departmental communication, prioritization, and visibility for PSM requests and escalations

501-1,000 employees

Software solutions for TSPs
Company Core Values
  • Drive partner success
  • Innovate everywhere
  • Make a difference
  • Perform as a team
  • Take pride in our work
  • Own the outcome