☎ Community Phone
remote first and always
At Community Phone, we’re on a mission to make the phone more powerful and relevant than ever before.
Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.
As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers’ existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.
We’ve doubled our ARR between 2022 and 2023 and we’ve expanded from 17 fully-distributed teammates to more than 60, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.
Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.
🌟 About the role
Join our global, remote telecommunications team as a Sales Representative and embark on a mission to engage potential customers, provide exceptional experiences, and close deals that make waves in the telecommunications industry. In this role, you’ll primarily interact with prospects over the phone, thoroughly understanding their needs and matching them with our cutting-edge products. Your ultimate goal? Deliver results with a smile 😁.
Your achievements will be measured through a range of metrics, with a special focus on Customer Satisfaction Score (CSAT) and your impact on sales revenue. Together, let’s create sales magic 🪄!
🚀 You will be a...
📞 Customer Engagement Specialist: Identify, qualify, and help potential customers through various channels, using both inbound and outbound calls. Your friendly approach 😄 is needed.
💼 Solution Architect: Assess customer needs, tailor solutions, and expertly guide them to the best-fitting products, consistently surpassing sales targets while maintaining a customer-centric mindset.
📞 Product Guru: Become a subject matter expert on our products and stay updated on competitors’ offerings. Your knowledge will empower you to provide valuable comparative insights.
👥 Customer Advocate: Assist customers with post-sale inquiries and collaborate seamlessly with other departments whenever necessary. Your role extends beyond just closing deals.
🤝 Relationship Builder: Cultivate and nurture customer relationships, highlight special offers, and identify opportunities for upselling and cross-selling.
🏆 You are a...
🏆 Seasoned Professional: Boasting 6+ years of consistent, verifiable quota attainment, you’re a sales powerhouse who has mastered the entire process from lead to close. You have a knack for asking the right questions and negotiating win-win solutions.
🗣️ Communication Champ: Your command of both written and spoken English is top-notch, and your active listening skills are equally impressive.
🚀 Adaptable Dynamo: You thrive in diverse customer environments and are adept at navigating the dynamic landscape of a startup.
📚 Eternal Learner: You stay up-to-date with the latest technology and products in our space, continuously honing your skills.
🤝 Team Player: Collaboration is in your DNA. You eagerly work alongside other departments to enhance our processes and customer experience.
🚀 Self-Starter: You’re a proactive problem-solver who excels at task prioritization and self-management.
💜 Customer-Centric: Above all else, your passion lies in ensuring our customers’ best interests are at the forefront of every interaction. We want what’s best for the customer, and so do you!
💙 Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional customer results.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We’re always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we’re able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
visit about us for more info!
We offer a base salary of $1,600 a month USD with additional variable commission.
