Account Manager

ABOUT US

SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices in London and New York, we partner with world-class cultural institutions and global brands to drive digital and AI transformation, delivering data-led marketing strategies that maximise ticket sales, elevate brand awareness, and deepen audience engagement.

Our clients include many of the most iconic productions in the West End and on Broadway, alongside some of the world’s foremost cultural organisations such as The Royal Ballet & Opera (formerly the Royal Opera House), Nederlander Theatres, LW Theatres, LW Tickets, and The Royal Court.

ABOUT THE ROLE

We are seeking a highly organised and proactive Account Manager who is passionate about theatre, live entertainment, and cultural institutions.

This role supports a portfolio of venue and cultural clients, acting as a central point of coordination between clients and SINE's specialist teams. Success in this role comes from bringing structure, clarity, and momentum to client relationships, ensuring campaigns, projects, budgets, and deliverables are planned effectively and executed smoothly.

The Account Manager plays a pivotal role in managing day-to-day client communications, coordinating campaign delivery, maintaining accurate commercial documentation, and ensuring all stakeholders remain aligned throughout the campaign lifecycle.

Working closely with Account Directors and internal specialist teams, you will help turn strategic plans into clear actions, maintain visibility across multiple concurrent projects, and ensure deadlines, budgets, and deliverables remain on track.

A key part of the role is developing a deep understanding of each client's business objectives, commercial priorities, audience behaviours, and seasonal planning cycles. You'll support proactive planning around key moments including season launches, membership campaigns, fundraising initiatives, priority productions, and major on-sales.

This role is ideal for someone with 2–4 years' experience in account management, project coordination, marketing, or client services who enjoys building strong relationships, managing multiple moving priorities, and bringing operational excellence to complex projects.

KEY RESPONSIBILITIES

Client Management

+     Act as the day-to-day contact for a portfolio of venue and cultural clients, supporting Account Directors across wider account relationships.

+     Build strong relationships with client stakeholders and develop a deep understanding of each organisation's priorities, commercial objectives, and planning cycles.

+     Respond promptly and professionally to client communications, ensuring clear follow-up and ownership of actions.

+     Support client meetings, reporting sessions, QBRs, campaign reviews, and presentations.

+     Track client feedback, approvals, actions, and priorities to ensure projects progress smoothly.

+     Support Account Directors in identifying opportunities for account growth and long-term client development

Campaign Oversight & Delivery

+     Coordinate campaign timelines, deliverables, assets, and workflows across internal teams and client stakeholders.

+     Translate client requests and campaign requirements into clear actions for specialist delivery teams.

+     Maintain visibility across campaign calendars, ensuring activity is planned with sufficient lead time and appropriate stakeholder alignment.

+     Act as a liaison between clients and internal teams to ensure projects are delivered on time and according to agreed objectives.

+     Maintain accurate project documentation, campaign trackers, status updates, meeting notes, and action logs.

+     Monitor project progress and proactively identify potential risks, delays, or blockers.

Commercial & Operational Awareness

+     Manage campaign (non in-platform) budget tracking, invoicing processes, and account documentation.

+     Conduct budget and documentation QA checks to ensure accuracy across plans, reporting, reconciliations, and invoicing.

+     Support Account Directors with forecasting, account planning, and commercial reporting.

+     Maintain Statements of Work, contracts, trackers, and supporting documentation.

+     Monitor campaign pacing against agreed plans and proactively flag any concerns or risks.

+     Support identification of upsell and cross-sell opportunities across existing client relationships.

+     Track actions, deadlines, owners, and approvals from client and internal meetings.

+     Drive accountability and follow-through across teams to ensure projects remain on schedule.

+     Support continuous improvement of operational processes, documentation standards, and account workflows.

+     Contribute to a collaborative and positive team culture.

+     Embrace the use of AI and automation tools where appropriate to improve efficiency, organisation, and ways of working.

Learning & Development

+     Stay informed on digital marketing, theatre, venue, and cultural sector trends.

+     Attend relevant industry events, conferences, and training opportunities.

+     Develop expertise in SINE’s proprietary marketing science frameworks, AI-powered products, and audience growth methodologies.

+     Support the rollout and adoption of new products and services across client accounts.

Essential Experience

+     2–4 years' experience in account management, client services, project coordination, marketing, or a similar client-facing role.

+     Experience managing multiple projects, timelines, stakeholders, and priorities simultaneously.

+     Experience maintaining budgets, trackers, reporting, or commercial documentation.

+     Experience working with clients or stakeholders in a fast-paced environment.

+     Experience within theatre, live entertainment, cultural organisations, agencies, or related sectors is advantageous

Skills & Attributes

+     Exceptional organisational skills and strong attention to detail.

+     Highly proactive, with the ability to anticipate issues and keep projects moving forward.

+     Strong written and verbal communication skills.

+     Excellent stakeholder management and relationship-building abilities.

+     Commercially aware, with confidence working with budgets and financial documentation.

+     Comfortable managing multiple priorities and deadlines simultaneously.

+     A collaborative team player who enjoys working across different teams and disciplines.

+     Curious, adaptable, and eager to learn.

+     Passionate about live entertainment, culture, and audience engagement.

+     25-day holiday allowance excluding Bank Holidays (plus extra time off over the Christmas period) and one extra day’s holiday accrued for the first three years of service

+     Competitive salary - verified annually through external benchmarking analysis

+     3pm finish on a Friday - subject to business requirements

+     Enhanced family-friendly and personal leave

+     Health cash plan (after 3 months service)

+     Employee assistance programme

+     Hybrid working and working from home equipment allowance

+     Regular free tickets to live events

+     Structured personal development, a customised training programme and opportunities to attend industry conferences

+     An active social events calendar and opportunity to input into the social calendar

+     Opportunities to help further shape the business culture and agency benefits.

At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, gender identity, sexual orientation, age, nationality, disability, marital status, or any other aspect of identity. If you require any adjustments or support during the recruitment process,  let us know at [email protected] - we’re here to ensure you have what you need to show up as your best self.