Outreach Supervisor
Inbound, Remote, Internal Applicants Only
Posted on 3/24/2023
INACTIVE
Aledade

1,001-5,000 employees

Empowers primary care practices with value-based solutions
Company Overview
Aledade, Inc. stands out as a leading network of independent primary care, offering robust support to practices through its unique model that combines advanced data analytics, user-friendly workflows, and health care policy expertise. The company's commitment to the success of independent practices is demonstrated through its strong payer relationships and integrated care solutions, which enable physicians to thrive financially while focusing on patient health. With over 1,500 practices across 45 states and the District of Columbia, Aledade's shared risk and reward model, managing over 2 million patient lives, showcases its industry leadership and its significant role in the evolving healthcare landscape.
AI & Machine Learning
Data & Analytics

Company Stage

Series F

Total Funding

$657.6M

Founded

2014

Headquarters

Bethesda, Maryland

Growth & Insights
Headcount

6 month growth

2%

1 year growth

16%

2 year growth

87%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • INTERNAL APPLICANTS ONLY
  • Discern change in patterns of behavior and/or trends among their inbound specialists and develop strategies to minimize impact on the patient
  • Work in a fast-paced environment and adapt to constant change
  • Team player who works within in a team and cross-functionally across teams
  • Excellent communication skills both verbal and non-verbal in working with all populations
  • Maintains a teaching perspective to help both the staff and the patients understand Advance Care Planning and its importance
  • Undergraduate degree or equivalent experience preferred
  • Experience working in member-facing position with CACP a minimum of 6 months
  • 1 year leadership experience
  • Prolonged periods of sitting at a desk and working on a computer
Responsibilities
  • Monitoring team members' daily activities and responding to real-time questions appropriately
  • Verifying team members' activities in Vida to ensure quality and data integrity
  • Ensuring adherence of team members schedules and attendance with payroll approval
  • Evaluation and assessment of team members' performance on an ongoing basis to ensure meeting company's goals and key performance metrics
  • Reviewing recorded calls and providing real time coaching to team members
  • Identifying and coordinating training needs for team members as needed and verification that all team members complete the required trainings, ex. HIPPA, Sexual Harassment, etc
  • Provide ongoing guidance with team and cross-functionally across teams to improve
  • Patient ongoing experience thorough understanding of Inbound Calling procedures
  • Other duties as assigned