Iris Healthcare, powered by Aledade, is looking for a highly motivated and energetic supervisor to lead our Inbound team into the next chapter of success. If you are interested, here are the details.
*** INTERNAL APPLICANTS ONLY ***
Essential Duties & Responsibilities:
- Monitoring team members’ daily activities and responding to real-time questions appropriately
- Verifying team members’ activities in Vida to ensure quality and data integrity
- Ensuring adherence of team members schedules and attendance with payroll approval
- Evaluation and assessment of team members’ performance on an ongoing basis to ensure meeting company’s goals and key performance metrics
- Reviewing recorded calls and providing real time coaching to team members
- Identifying and coordinating training needs for team members as needed and verification that all team members complete the required trainings, ex. HIPPA, Sexual Harassment, etc.
- Provide ongoing guidance with team and cross-functionally across teams to improve
- patient ongoing experience thorough understanding of Inbound Calling procedures
- Other duties as assigned
Required Skills/Abilitites:
- Discern change in patterns of behavior and/or trends among their inbound specialists and develop strategies to minimize impact on the patient
- Work in a fast-paced environment and adapt to constant change
- Team player who works within in a team and cross-functionally across teams
- Excellent communication skills both verbal and non-verbal in working with all populations
- Maintains a teaching perspective to help both the staff and the patients understand Advance Care Planning and its importance
Education & Experience:
- Undergraduate degree or equivalent experience preferred
- Experience working in member-facing position with CACP a minimum of 6 months
- 1 year leadership experience
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
All prospective hires will be required to demonstrate that they have been fully vaccinated, including booster shots, against COVID-19 with a COVID-19 vaccine for which the U.S. Food and Drug Administration has issued a license or an Emergency Use Authorization prior to mutually agreed upon start date at Aledade, unless they qualify for a medical or religious accommodation to this vaccination requirement.
If you are passionate about transforming the healthcare system into one that works better for patients, practices and society, we’d love for you to join us!
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care.We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy.If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive and remote-first culture - you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
