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Senior Customer Success Manager, Enterprise
Posted on 6/16/2022
Experience Level
Desired Skills
  • You have B2B software/SaaS experience and are experienced at performing demos and creating presentation decks for senior level users
  • You are a storyteller that knows how to leverage data effectively to understand both risk and opportunities that impact retention and growth
  • Drive customer performance and success within assigned book of business
  • Serve as an expert of the Dataminr platform that always aligns CS sessions to drive business goals and outcomes for the customer, beyond basic platform features and functionality
  • Create compelling decks for clients relying on data storytelling leading to more impactful customer interactions
  • Successfully lead customer kick offs, onboarding, and create training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measures
  • Serve as a trusted advisor to the customer, well versed in best practices, playbooks and POVs for optimal performance throughout the customer lifecycle
  • Establish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes
  • Successfully leverage data driven metrics and reporting to stay ahead of the book and understand Top of Funnel risk and opportunities that impact retention and growth
  • Work collaboratively with the Account Manager assigned to your accounts, with the mutual goal of developing strategies and playbooks to meet revenue goals of the business
  • Support trials with advisement on how to achieve outlined goals and success criteria to show Dataminr value
  • Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
Desired Qualifications
  • Bachelor's degree in related field or equivalent work experience
  • 4-6 years of enterprise software or SaaS customer success/account management, owning your own book of business, with a demonstrated track record of success
  • Collaborative mindset, with experience working internally with Account Management, Product, and Engineering teams
  • Outstanding communication and presentation skills, with an emphasis on performing demos and creating presentation decks for senior level users
  • Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
  • Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
  • Ability to think on your feet and problem solve in real-time
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience

501-1,000 employees

Artificial intelligence platform designed
Company Overview
Dataminr's mission is to integrate all the world's public data signals to create the world's leading real-time event and information discovery platform.
Company Values
  • Own it
  • Find a better way
  • Bring others along
  • Drive results